Experience

  • Freelancer

    at Private Jade shop(family business)

    July 2017 - at Present

    Beijing Shi

    Description: -System Maintenance. -Product management. -Data analysis. -Customer relationship maintenance. -Sales training. End-of-life position & I could already come back to full-time work.

  • Frontline Engineer

    at Commvault

    June 2016 - June 2017

    Beijing Shi

    -Be the first point of contact for customer requests. -According to license status of customers in system, given purchase suggestion or solution to license issue. -Focus on a positive customer experience while helping resolve technical issues. -Review ticket history for immediate resolutions to regular incident, or dispatch and coordinate incidents to correct focus group.

  • Business Support

    at Cisco

    July 2013 - June 2016

    Beijing Shi

    - Visitor System management. - Reimbursement management. - Cisco Badge management. - Vendor management. - Payment tracking report monthly for Finance. - Daily expense payment (rental, construction fee, management, electricity.....) - Business support for marketing & sales dept. - Update daily maintenance & administration cases in CRM.

  • Technical clerk & Administration

    at Shanghai Hantek computer technology Co., LTD

    January 2012 - June 2013

    Beijing Shi

    -Customer support after-sales submit cases from customer & offer update feedback. -Set testing case by klaros-web and submit bugs on a platform named bugzila. -Communication during customer and software development engineer to insure our software could meet customer requirements. -Daily administration of our department -Employees on-boarding or demission...

Education

  • Bachelor degree in Computer Science and Technology

    at Beijing Union University

    2007 - 2011 (4 years) Beijing Shi

Hives