at Private Jade shop（family business）
July 2017 - at Present
Description: -System Maintenance. -Product management. -Data analysis. -Customer relationship maintenance. -Sales training. End-of-life position & I could already come back to full-time work.
June 2016 - June 2017
-Be the first point of contact for customer requests. -According to license status of customers in system, given purchase suggestion or solution to license issue. -Focus on a positive customer experience while helping resolve technical issues. -Review ticket history for immediate resolutions to regular incident, or dispatch and coordinate incidents to correct focus group.
July 2013 - June 2016
- Visitor System management. - Reimbursement management. - Cisco Badge management. - Vendor management. - Payment tracking report monthly for Finance. - Daily expense payment (rental, construction fee, management, electricity.....) - Business support for marketing & sales dept. - Update daily maintenance & administration cases in CRM.
Technical clerk & Administration
at Shanghai Hantek computer technology Co., LTD
January 2012 - June 2013
-Customer support after-sales submit cases from customer & offer update feedback. -Set testing case by klaros-web and submit bugs on a platform named bugzila. -Communication during customer and software development engineer to insure our software could meet customer requirements. -Daily administration of our department -Employees on-boarding or demission...
Bachelor degree in Computer Science and Technology
at Beijing Union University
2007 - 2011 (4 years) Beijing Shi