at Fortnum & Mason
May 2018 - April 2019
Was hired to carry out sales associate role at Tea & Coffee department which involved assessing customers’ needs, answering their questions and recommending the right products with excellent customer service and being knowledgeable about all the tea and coffee products.
at Pret A Manger
June 2017 - April 2018
Made all baguettes and bakery items by hand daily and engaged with customers.
at Imperial Pacific International CNMI, LLC
June 2015 - March 2017
• Booked and issued transportation, accommodations, restaurants and tours for groups of more than 50 customers. Calculated and recorded all their expenses in Excel spreadsheets. • Accomplished urgent requests from clients who are requesting new travel arrangements or changes to existing itineraries at the last moment • Communicated effectively with other agents or team members to solve problems and gather information
at Sanli Container Corporation
July 2013 - May 2015
• Established delivery schedules according to distances to delivery site and unloading times, and called customers to inform them of delivery times • Prepared invoices, delivery orders, related shipping documents, and assigned drivers for scheduled deliveries of containers • Answered incoming calls (avg. 40/day) and dealt with callers’ inquiries and requests • Completed all office administration tasks and any other duties as assigned
Bachelor of Arts in English
at National Kaohsiung University of Science and Technology
2009 - 2013 (4 years) Kaohsiung
Knowledge and keywords