Experience

  • Sales Associate

    at Fortnum & Mason

    May 2018 - April 2019

    London

    Was hired to carry out sales associate role at Tea & Coffee department which involved assessing customers’ needs, answering their questions and recommending the right products with excellent customer service and being knowledgeable about all the tea and coffee products.

  • Team Member

    at Pret A Manger

    June 2017 - April 2018

    London

    Made all baguettes and bakery items by hand daily and engaged with customers.

  • Tour Operator

    at Imperial Pacific International CNMI, LLC

    June 2015 - March 2017

    Taiwan

    • Booked and issued transportation, accommodations, restaurants and tours for groups of more than 50 customers. Calculated and recorded all their expenses in Excel spreadsheets. • Accomplished urgent requests from clients who are requesting new travel arrangements or changes to existing itineraries at the last moment • Communicated effectively with other agents or team members to solve problems and gather information

  • Administrative Assistant

    at Sanli Container Corporation

    July 2013 - May 2015

    Taiwan

    • Established delivery schedules according to distances to delivery site and unloading times, and called customers to inform them of delivery times • Prepared invoices, delivery orders, related shipping documents, and assigned drivers for scheduled deliveries of containers • Answered incoming calls (avg. 40/day) and dealt with callers’ inquiries and requests • Completed all office administration tasks and any other duties as assigned

Education

  • Bachelor of Arts in English

    at National Kaohsiung University of Science and Technology

    2009 - 2013 (4 years) Kaohsiung

Languages

  • Chinese Native

  • English Negotiation

Hives