• ITSM Principal Consultant

    at International Turnkey System

    January 2016 - at Present

    Muḩāfaz̧at al Qāhirah

    • Implemented custom product-based BMC Remedy applications, including:  Reviewing requirements and developing solution design  Estimate level of effort to design or deploy product or solutions  Develop workflow to implement design  Produce usage and build documentation for the applications and customizations • Implemented Remedy upgrade and install required patches • Integrates BMC products to other BMC products and third-party applications • Supervise monitoring activities based on BMC TrueSight, Entuity, and BMC ADDM • Improves the quality and efficiency of the solutions delivered to the end users. • Respond to departments requests for product or solution information • Troubleshoot and support BMC Remedy based applications and systems (L3 Internal support) • Supplied advises to the end users about ITIL best practice for operation Management


  • Post Graduate Diploma in Computer Science

    at The Arab Academy for Science and Technology

    2004 - 2006 (2 years) Muḩāfaz̧at al Qāhirah