IT Infrastructure Management- Projects & Operation
Adept at Project forecasting, planning and implementing major infrastructure change, from approval to production cut-over.
Managed technical team of 20 engineers, delivering 24X7 support operations. Governed Incident, Change and Project management

Experience

  • Infrastructure Project Manager

    at Amadeus

    September 2017 - January 2019

    Bangalore Urban - Karnātaka

    ● Formerly worked with Amadeus Labs as a Project Manager. Adept at Project forecasting, planning and implementing major infrastructure change, from approval to production cut-over. Led the techno-functional workflow to procure and provision IT infrastructure requirements as per customer’s business strategy ● Worked over 2000 purchase orders of blade servers, switches and storage arrays in remote datacentres. Managed multiple stakeholders like Application owners, external hardware vendors, site reliability engineers and datacentre managers in seamless implementation of Infrastructure deployment projects. ● Project Scope Management ● Project Stakeholder / Communication Management ● Project Delivery ● Project Risk, Assumption, Issue and Dependency (RAID) Management ● Project Planning, Tracking, Control and Reporting

  • DELL EMC

    at Project Manager

    April 2011 - February 2017

    Bangalore Urban - Karnātaka

    ● Managed technical team of 20 engineers. Delivered 24X7 support on Enterprise Data Backup and Storage technology for 6 large-sized IT Infrastructure customer accounts. Governed Incident, Problem, Service request, Change and Project management performance Dashboards, to identify and drive action plans. ● Expertise in directing an extensive range of IT infrastructure projects in areas of IT systems build, transformation, cost optimization, virtualization, systems integration, datacentre build, migration, consolidation and Disaster recovery. ● Oversaw operations team performance to ensure objectives are met and conducted performance evaluation reports on a quarterly basis. Facilitated team with appropriate training and individual development learnings to set a roadmap for their career progression. ● Engaged in day-to-day operation cadence, tracking the resource utilisation, status of the incident, service requests, change and problem ticketing queue.

Education

  • PRINCE2 Practitioner

    at PRINCE2

    2018 - 2018 (1 year) Bangalore Urban - Karnātaka

  • ITIL Intermediate

    at ITIL

    2016 - 2016 (1 year) Bangalore Urban - Karnātaka

  • Bachelors of Engineering [BE] Computer Science

    at Visvesvaraya Technological University

    2005 - 2009 (4 years) Bangalore Urban - Karnātaka

Services offered

  • Project Management & ITIL Expertise

    Prince2 Practitioner
    ITIL Intermediate

Languages

  • English Native

Hives