Experience

  • Senior Account Manager - Director Level

    at Jones Lang LaSalle Property Consultants Pte Ltd

    September 2015 - June 2019

    Singapore

    Successfully led significant portfolios ranging from Industrial to Commercial accounts and achieved contracts’ renewal. Work closely with regional and on-site teams providing oversight on FM operations ensuring that the services rendered by the on-site teams as well as vendors exceed key performance indicators and client’s expectations. Account experience: 3M, Telstra, BlackRock, Wells Fargo, World Bank Group, Zebra Technologies, WeWork. Achievements • Successfully transition and managed 14 sites in Singapore with a Total Portfolio Size of over 1.6 million sqft. • Drive Kaizen and Lean Six Sigma for 3M account submitting more than 10 projects per year - Cost savings/avoidance of over S$150,000 for client from Continuous Improvement Projects executed. • Achieving 100% management fee at risk across all accounts managed. • Secured repeat orders and renewed all managed contracts from clients. Achieved recognition through letters of commendation and certificates of achievement

Education

  • Bachelor of Applied Science in Construction Management

    at RMIT University

    2000 - 2002 (2 years) State of Victoria

  • Diploma in Architectural Technology

    at Singapore Polytechnic

    1995 - 1999 (4 years) Singapore

Languages

  • English Negotiation

  • Chinese Negotiation

Hives