• Customer Service Specialist

    at Agoda.com

    April 2017 - at Present


    - A problem solver who quickly grasps complex situations and turns them into manageable task. - Demonstrated professional customer service, which changes frequently in accordance to the negotiation strategies

  • Co-founder and Marketing Leader

    at Babazooi

    August 2015 - February 2017

    Liaoning Sheng

    - Developed a marketing strategy for our VR program and executed the promotion and marketing campaigns with the team - Analyzed market data and prepared business plans and projects

  • Teacher for Social studies

    at Korean International School, Shenyang

    March 2014 - January 2017

    Liaoning Sheng

    - Acquired more than two consecutive years of teaching experience in Social Studies for middle and high school students in the international school

  • Sales Manager

    at Novotel Ambassador Busan & Ibis

    October 2012 - August 2014


    - Sell hotel guestrooms as part of travel package through travel agencies and manage client relationships - Performed effective sales strategy by adapting to changes in the inbound environment - Consistently met and exceeded sales goals on a regular basis by 31% higher sales - Built long-lasting relationship with travel agencies through active engagement network formation

  • Front desk Agent

    at Courtyard by Marriott

    June 2009 - October 2012


    - An opening member of Courtyard by Marriott Seoul Times Square - Expertise in professional front desk work via Opera system - Demonstrated multi-tasks in different departments (sales, reservation, revenue) - Rewarded for Best up-selling award of room department


  • Convergence Tourism Policy

    at Hanyang

    2012 - at Present (7 years) Seoul

  • Tourism Management

    at Hanyang women’s university

    2003 - 2006 (3 years) Seoul

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