Experience

  • Client Relationship Manager

    at Internet Solutions

    August 2015 - October 2018

    Gauteng

    Responsible to be the communication channel to internal and external clients throughout the duration of a renewal project. Pricing (Pre & Post Sales) and systems integration (including network audits) is the key responsibility for this CRM role. Client Satisfaction and retention is a key measure of this role. Regular meetings held with the clients and provide status updates. Present all variances and communicate the steps to be taken to remedy the variances. Manage client expectations by scheduling tasks for the internal teams and liaising with various departments within the organization.

  • Credit Controller (Senior)

    at Internet Solutions

    April 2010 - July 2015

    Gauteng

    Responsible to coordinate the debts of existing creditors and ultimately managing and collecting all money owed to the business. Investigates and analyses risks. Ensures that debtors are managed appropriately. Instigate the collections process, which may require legal proceedings. Ensure that queries and disputes are investigated and followed up in a timely manner. Re-negotiation of payment plans on accounts that have exceeded terms. Reconciliation of accounts. Weekly and monthly cash forecasts.

Education

  • Bachelor of Business Administration

    at UNISA

    2015 - 2019 (4 years) Gauteng

Hives