Experience

  • IT Analyst

    at HSBC

    June 2019 - November 2019

    Województwo Małopolskie

    - Help desk ,assisting the user by phone and emails -Fixing computer issues and web applications -Working in the backlog and calling the users to assist them -Working on tickets in service now and GSD system -Using Active directory in to check member groups and passwords all the data about users -Fix network printer issues -Using CMD commands for group policy ,repair install and uninstall software -Assisting users to raise requests in service now -Creating parent tickets with all details if there is a general problem and send it to other teams

  • IT Analyst

    at HCL

    August 2017 - June 2019

    Województwo Małopolskie

    - Help desk ,assisting the user by phone and emails -Fixing computer issues and web applications -Working in the backlog and calling the users to assist them -Working on tickets in service now and GSD system -Using Active directory in to check member groups and passwords all the data about users -Fix network printer issues -Using CMD commands for group policy ,repair install and uninstall software -Assisting users to raise requests in service now -Creating parent tickets with all details if there is a general problem and send it to other teams

Education

  • Architecture

    at Poznan

    2016 - 2018 (2 years) Województwo Wielkopolskie

Languages

  • Arabic Native

  • French Negotiation

  • English Conversation

Hives