Experience

  • Industrial Engineer

    at Kromberg&Schubert

    June 2019 - November 2019

    Volyns’ka Oblast’

    - Review production schedules, engineering specifications, process flows, and other information to understand methods and activities in manufacturing and services - Figure out how to manufacture parts or products, or deliver services, with maximum efficiency - Develop management control systems to make financial planning and cost analysis more efficient - Enact quality control procedures to resolve production problems or minimize costs

  • Customer Support Specialist

    at 3Shape

    June 2018 - November 2018

    Misto Kyyiv

    — Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) — via online sessions, telephone, e-mail and occasional on-site events — General support case management: logging, prioritization, trouble shooting (potential escalation), closing, follow-up. — Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training — Contributing to 3Shape’s business by providing the industry’s best Customer Support

  • Deputy Manager

    at Kromtech Alliance

    November 2017 - May 2018

    Volyns’ka Oblast’

    -Oversee team performance and take action to resolve performance issues -Ensure accurate, efficient, courteous quality service is provided by the support representatives -Provide the highest level of service and responsiveness to members and co-workers

  • Customer Support Specialist

    at Kromtech Alliance

    November 2015 - May 2018

    Volyns’ka Oblast’

    - Support and provide world-class customer service via phone, live chat, helpdesk - Advice and consult Customers in any Technical Problems - Attract potential customers by answering product and service questions; - Handle and resolve customer complaints - Troubleshoot Operating System Issues (Mac) - Provide fast feedback about the software issues - Identify and escalate priority software issues

Education

  • MSc

    at Lutsk State Technical University

    2009 - 2015 (6 years) Volyns’ka Oblast’

  • PGCert

    at Glyndwr University

    2013 - 2014 (1 year) Wrexham

  • Advanced Emglish for Academic and Professioanl purposes

    at Glyndwr Language Centre

    2013 - 2014 (1 year) Wrexham

Services offered

  • Technical Support L1/L2

    - Troubleshoot Operating System Issues
    - Support and provide customer service via phone, live chat, helpdesk
    - Advice and consult Customers in any Technical Problems
    - Attract potential customers by answering product and service questions;
    - Handle and resolve customer complaints

Languages

  • English Negotiation

  • Russian Native

  • Ukrainian Native

Hives