at Macneil JHB and Brands4Africa
May 2018 - at Present
1. Receiving, Screening and transferring of all incoming calls and directing them to the right person/ Employee. 2. Greeting our clients and assisting them further with their request. 3. General Administrative and Reception duties. 4. Ordering of Aquazania and Stationery (Glen Stat) for all BSG Employees as requested. 5. Ordering of Toners (Cartridges) for all printers in all departments. 6. Couriering all necessary documents via Aramex and DHL Services.
at Mnukwa Group of Companies
July 2017 - October 2017
1. Answer and Operate a busy multilinear switchboard, assess needs of the caller and direct calls or take messages. 2. Accurately booking appointments using established guidelines. 3. Greeting clients and assisting them further. 4. Provide support on main Reception desk. 5. Taking down all Sales Statistics on Medical Aids, Card transactions, Cash payments and making sure they correspond on the system (Team-Viewer). 6. Going on site visits to pharmacies to do stock taking and making sure stock on hand is available as requested and required.
at PC Training and Business College
January 2014 - March 2017
1. Receiving incoming calls and making outgoing calls. 2. Support and provide superior services to clients through telephone and emails. 3. Taking messages. 4. Understanding the impact of attitude in handling a difficult caller and the manner of approach towards new applicants/ Client, Telephonically and face to face inquiries. 5. Registering new applicants to the Institution on our (ICAS) system. 6. Advising new and old applicant on which careers to guidance.