Experience

  • Owner Manager

    at South Coast Cafe

    November 2017 - November 2018

    Province of the Western Cape

    Manage day-to-day operations of the cafe  Train employees on drinks preparation and proper use of coffee equipment  Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)  Maintain updated records of daily, weekly and monthly revenues and expenses  Add new menu items based on seasonality and customers’ preferences  Advise staff on the best ways to resolve issues with clients and deliver excellent customer service  Ensure all cafe areas are clean and tidy  Nurture friendly relationships with customers to increase loyalty and boost our reputation  Update and managing social media content on Facebook and Instagram

  • Transport Operations Manager

    at Capita

    February 2016 - March 2018

    Province of the Western Cape

    • Efficiently managing a team of co-ordinators internal and external • Responsible for all of the Transport and route planning • Ensuring company compliance of all transport policies, legislation and procedures to do with staff transport • Managing, monitoring and developing co-ordinator. • Involved in strategic development and strategy making. • Being the first point of contact for co-ordinators internal and external. • Making sure that all vehicles are properly maintained and serviced. • Arranging for the induction to all new member of staff wrt staff transport • Regularly liaising with the head of facilities to ensure a smooth running of transport. • Developing and nurturing vendor relationships. • Maintaining accurate administrative records.

  • Team Manager

    at Capita

    June 2014 - February 2016

    Province of the Western Cape

    • Liaise with other Team Leaders to ensure a consistent approach to management of CC Customer Services Advisors and CC procedures • Supervise the activities and work volume of Call Centre (CC) Customer Services • Representatives in attending to incoming customer enquiries and the resolution of issues raised, in order to provide optimal service delivery • Actively participate in performance appraisals for CC Customer Services Advisors • Provide leadership, guidance and support to the CC Customer Services Advisors • Consistently monitor systems with a view to recommending changes / updates to improve them

  • Service Manager

    at Digital Outsource Services / Speak-Up Communications

    August 2009 - February 2014

    Province of the Western Cape

    • Logging of errors reported on our Servers • Quality assurance and agent appraisals • Drawing stats on daily, weekly and monthly performances • Stats on customer activity daily, weekly and monthly • Ensuring the smooth running of systems • Filtering information from Senior Management to Agents • Reporting on agent performance to Senior Management • Providing training on systems and product knowledge • Assisting with marketing proposals • Bulk emailing during campaigns • Tracking of services rendered and how many has taken the offer • Assisting with emails, calls and Live Chat services • Assisting with chat, email and live chat logs (statistical purposes) • Call out duties after hours • Monthly evaluations on agent performances • Tracking of promotions sent

Education

  • Matric

    at Vista High School

    1989 - 1993 (4 years) Province of the Western Cape

Services offered

  • Zayd Samsodien

    MS Office : Intermediate to Advanced
    Google Survey and reporting : Advanced
    Search Engine : Google, Yahoo, Social Media Platforms
    Outlook : Advanced
    HR Policies : Intermediate
    Windows 10 : Advanced
    Google Firebase and Code labs : Novice
    Business Intelligence Intermediate
    Business continuity Management : Intermediate

Languages

  • Afrikaans Native

  • English Native

Hives