at Souq.com Amazon
December 2015 - October 2019
Catalog Specialist : Content ISS Specialist:- Handle day to day Task and ensure SLA is met as well KPI . Ensure that product in catalog match our inventory based on the following criteria :- Image match catalog and inventory Barcode linked in DR. Sku and Csi to correct ASIN used global. Barcode should linked to correct ASIN “Amazon Serial international number” Detail page “Description, size, color, brand, Gender” should match catalog and inventory. Item in catalog has to match inventory. Ensure every item added to LPO and fix the issue accordingly. Raise issue for barcode not registered in GS1 if not registered communicate with the vendor to submit NIS templates through vendor center as well provide certificate of registration of the same. If it is early migration; there is no vendor information escalate to the vendor manger to fix the issue. Achievements and Outcome:- Reduce Customer obsession by providing correct image and description in catalog.
Customer Service and Seller Support Team leadera
at "Souq.com" Amazon.com
July 2018 - July 2019
July 2018 till July 2019 Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Assist seller how to register on souq.com recently Amazon. Solve sellers issues in regards missing shipment and issue compensation for certain limit while seek approval from line manager for high value items. Follow up with courier to return the shipments to sellers such as ' cancelled or return shipments' Follow up Full by souq items with warehouse team 'missing items or not live items or returned or removed as well return item' Follow up with help bit Department in order to return the items to the sellers.
CUSTOMER SERVICES REPRESENTATIVE
at Souq.com -Amazon
December 2015 - July 2018
CUSTOMER SERVICES REPRESENTATIVE" Souq.com" ’Amazon' Dec. 2015 till July 2018 Help customers who willing to shop online “souq.com” by providing information about souq.com products Response to general inquiries Assist buyer to place order online Initiate return request and follow up refunds request. Explain to buyers return policy as well terms and conditions of daily offers and promotions Social Media Executive.
Back office Teamleader
at EMIRATES INTEGRATED TELECOMMUNICATIONS CO. (du) 0
October 2010 - December 2014
1.Coach develop and Train team in order to handle the calls in a proper way, product knowledge parallel to du business line. 2.Ensure work processes and methods are applied in a seamless manner to achieve desired customer experience. 3.Adhered to defined SLAs, time-keeping on the job and timely issue resolution in order to effectively deliver on end to end solution management. 5.Delivered first-level support to customers via the email communication channel, in line with du brand values and defined SLAs, in order to successfully resolve customer issues/ complaints. 6. Communicated with customers clearly in writing, with a high-level of proficiency in customer-handling in order to positively present the du brand and its products and services. 7.Met individual targets and KPI’s (Key Performance Indicators) by planning issue resolution effectively and adhering to SLAs in order to deliver a timely solution to customers
Bachelor of English Language
at Sudan University College for Girls
1994 - 1998 (4 years) Khartoum