Post Paid Customer Service Consultant
October 2014 - February 2017
Providing customer service through receiving in-bound calls from contract customers and satisfy customer’s needs at a first call resolution. Making out-bound calls where necessary. Attending customer’s query and resolves them and escalate to other departments if issue is still unresolved. Explain the bill or invoice to the customers and email the invoice where necessary. Resolve bill dispute queries. Perform prepaid and contracts SimSwap. Resolve miner technical and network issues by troubleshooting and send configuration network settings where necessary. Activates and de-actives customer’s accounts. Tell customer about extra services while assisting them to provide self-service options to minimize in coming heavy call queues. Attend to previous cases logged and find a way to resolve them. Ability to transfer calls to other departments when necessary.
at St. Anthony’s
2007 - 2008 (1 year) Gauteng