Experience

  • Guest Service Agent

    at Hotel Sheraton Grand Krakow

    February 2019 - September 2019

    Województwo Małopolskie

    - Providing of assistance with all guest requests on the phone, email and in person - Arranging of tours, transports, dining for the guest - Communicating with other departments to ensure proper guest experience

  • Polish Speaking Universal Advisor for Philips

    at Sitel

    October 2017 - October 2018

    Sofiya-Grad

    - Communicate via phone, chat, e-mail with existing customers in order to answer their pre- and post-sales questions - Give information about the product to customers - Transfer more difficult inquiries to higher level if necessary - Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

  • AuPair Program

    at McCormick, Scherman Family

    March 2014 - March 2016

    California

    - Took care of kids between the ages of 3 months and 4 years, supervised and engaged in the activities of children during the day; positively interacted with children - Ensured a clean and healthy environment for children; prepared meals, helped with homework, school pick up/drop off

Education

  • Engineer of Graphic Design and Multimedia Degree

    at Wroclaw School of Information Technology

    2007 - 2012 (5 years) Województwo Dolnośląskie

Knowledge and keywords

Languages

  • Polish Native

  • English Conversation

  • Spanish Elementary

Hives