Experiência

  • MKT and CRm Responsible

    em Konigsberger Vannucchi Arquitetura

    Julho 2014 - Julho 2014

    São Paulo

    Responsible for creation and implementation of the company’s Marketing Strategy. Image and reputation diagnosis. Reformulation of Brand, sales material, tone of voice and communication tools. Development of Content Marketing and CRM Manual. Creation and maintenance of clients database. Responsible for internal communication and events organization.

  • Internal Client Satisfaction Specialist

    em IBM

    Janeiro 2013 - Julho 2014

    Madrid

    Leader for Americas and Iberia. Creation and follow up of action plans to enhance sellers experience with administrative support. Development of surveying process and deep analysis/interpretation of results using cultural awareness and process background. Creation and facilitation of Client Awareness course for teams in IBM Madrid Center.

  • Project Administrator

    em IBM

    Janeiro 2008 - Dezembro 2012

    Madrid

    Responsible for end-to-end process management of contracts for Spain and Portugal. Member of Super Titans Project (development and education of key process cross-country). Focal point for clients disputes.

  • HR Treinee

    em IBM

    Janeiro 2006 - Dezembro 2007

    São Paulo

    Support to training/development initiatives within IBM Management Community. Maintenance and improvement of Management Talent System. Responsible for department’s communication actions and events organization.

Formação

  • High Performance Digital Mareting

    em Comshool

    2015 - Atualmente (3 anos) São Paulo

  • Master Degree in Corporative Communication and Publicity

    em Universidad Complutense de Madrid

    2008 - 2009 (1 ano) Madrid

  • Graduation Degree in Business Administration with emphasis in Marketing and International Business

    em ESPM

    2004 - 2007 (3 anos) São Paulo

Conhecimentos e palavras-chave

Idiomas

  • Espanhol Avançado

  • Francês Avançado

  • Inglês Avançado

  • Italiano Intermediário

  • Português Nativo

Colmeias