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Claudio Carneiro

Claudio Carneiro

Analista de Sistemas SAP Sr. Campinas SP
The position holder is the main contact person for all SAP VCM end users (from designated departments) at BT Brazil. Major focus is:
- provide training on, and enforcement of template and localized SAP processes,
- first point of contact for any end-user problem,
- stabilization and continuous improvements of tools and business processes in combination with the SAP R3 system.
- Be the first point of contact for any end user problems. Solve end user problems when possible, or ensure problems and tickets are directed to the correct IS or CSC partner. Escalate as needed. Diligently follow up and ensure feedback to user. Support for SAP VCM access changes and new user access;
- Provide and coordinate training to SAP End users, including new hire training, refresher trainings. Create localized training documentation as required;
- Ensure definition, documentation, training and improvement of the business processes impacted by the SAP VCM Template and any SAP localization. Monitor relevant KPIs in SAP (on data quality, usage of SAP process steps, etc) and report to senior management;
- Analyze reporting needs and support with existing reports, creation of SAP report variants and/or queries, formulation and submittal of change requests Plan, coordinate and lead end user testing for all SAP new software releases. Ensure end user participation and follow up on action items.
- Bachelor Degree in any relevant functional discipline;
- Competency in Microsoft office and ERP Systems;
- Working knowledge of SAP R/3;
- Excellent skills in personal relationship, time management, problem resolution and well-organized.