I am submitting my resume as a job application for the position of at your esteemed organization. My knowledge of directing sales team and ability to ensure store’s presentation makes me an ideal candidate for this position. I am confident that I possess the tact and customer service awareness that will assist me in meeting your customer care and sales targets and I have enclosed my resume for review and consideration.
I am a qualified Retail Management Professional with an affluent experience of 15 years in Store Management, Retail Management, Sales and Customer Relationship Management out of which I have 8 years of experience in Optical Industry. Also, I possess a sound knowledge of SAP, POSS, Internet Marketing Skills and Microsoft Office.
Currently, I am spearheading my qualities and efforts as a Store Manager with TITAN Eye Plus at Manjeera Mall, Hyderabad since last year. After seeing my managerial qualities and experience, I was promoted as Store manager from Senior Style Consultant at TITAN Eye Plus. I have successful track record of handing critical delivery assignments within short turnaround time and being a focused, motivated and goal-oriented professional, I have consistently proven my ability to handle operational and strategic levels of multiple responsibilities in crisis and pressure, while operating under rigorous deadlines.
Also, I have served as a Customer Care Representative with different firms for more than 7 years. This has enriched me with the qualities of serving customers with a positive attitude and maintaining good relationship. I possess an inborn ability to flexibly respond to multiple ad hoc situations and assignments. I have been very successful in retaining customers despite episodes of dissatisfaction as I possess the ability to work effectively under stressful situations. Knowing what the customer wants by assessing and anticipating needs, I have had the opportunity to learn how to meet more than the customers’ expectations.
My leadership abilities combined with my experience in retail environment has taught me more than just the basics of this job. I am proficient in providing training services to the store staff and understand just what specific duties should be assigned to what type of individuals. Additionally, I have the capability and the mathematical acumen to perform accurate operations of the cash register and I am able to perform reconciling activities of cash and receipts.
I am keen, enthusiastic person with the indispensable skills to be a valuable asset to your firm. Thank you for taking the time to consider my application and I would appreciate to have a call from you.
Thanking you in anticipation,
Shaik Mohammed Zubair
SHAIK MOHAMMED ZUBAIR
________________________________________ STORE MANAGER CUM CUSTOMER RELATONSHIP MANAGER Result Oriented Professional equipped with 15+ years of experience in Store Management, Retail Management and Sales out of which 8 years of experience is in Optical Industry, possess aptitude of delivering and accomplishing targets in time ________________________________________ Career Profile
Qualified Retail Management Professional from VSkills, possess rich experience in Store Management and Customer Relationship Management withal superior knowledge of SAP and POSS, currently spearheading virtues as Store Manager with Titan Eye Plus since 2007. Planning, Monitoring, Maximizing Retail Budgets, Product Inventory, Purchasing and Sales, Work closely with Regional Managers and Store Owners to coordinate and determine the most cost-effective marketing and hiring strategies, and align franchise with a retailer's parent business philosophy. Proficient in supervising a retail organization's staff, meet customer needs and plan and coordinate sales, merchandising, budgeting, excellent planning, organizational and problem solving skills and maintaining excellent relationship management skills. Notable managerial qualities and the sheer determination to succeed and overcome seemingly insurmountable problems that helps in managing the work efficiently for achieving the store’s goals. Assessing customer needs and making arrangements adhering to company policies, ensuring appropriate collection procedure maintaining the customer service focus, handling upset and escalated calls and capable of overcoming clients’ objections/rejections to company products and convincing them. Along with the superior managerial worth, I am a self confident person encompassing outgoing personality with equal persuasive skills, self motivated professional, determined to prove my performance with utmost sense of obligation and carefulness and excellent relationship management skills.
Store Management Staff-Briefing Stock Reconciliation Project Planning & Execution Team-Work Team Motivation Daily Mailing Reports and Data Billings Customer Handling Accounts Inventory Management & Cash Handling Complaint Handling Customer Care Support
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
TITAN EYE PLUS, Manjeera Mall, Hyderabad Dec 2014 - till date Store Manager
After observing the commendable managerial qualities, I was promoted to Store Manager from Senior Style Consultant. Managing Commercial and Supply Chain Activities, Monitoring Stock movements & aging, Inventory control, availability of stocks & coordinating with various departments for providing superior service. Handling material planning & ordering on monthly basis, as well as in between the month so as to cater the fluctuating demands & market conditions; Managing Supply Chain for distributing/replenishing goods for achievement of targets within specified parameters. Providing customers with exceptional service, ensuring that store meets all operational and visual merchandising goals and overseeing paperwork and general office duties, responsible for maximizing the store’s sales, profit and customer service objectives through the effective management of store teammates. Awarded Certificate of Appreciation for following i. Recognition for Outstanding Performance and Contribution in creating Fantastic Customer Experience ii. Recognized commendable contribution towards Best Customer Relation iii. Recognition for contribution in Executing Best Commercial Practices as the store from HOD iv. Recognition for contribution towards Exceptional Sale Performance
TITAN EYE PLUS, Manjeera Mall, Hyderabad Oct 2007 - Dec 2014 Senior Style Consultant
Provided information to customers, worked alongside the Optometrist to help them select the best products and services to ensure customers see, look and feel better. Established healthy business relationships within the market and other channels involved while developing excellent rapport with the clients/ associates/ customers by providing excellent customer satisfaction. Kept up-to-date with all the various new lines and promotions within practice, in order to provide customers with the most up-to-date information. Took an active involvement in the business, provided outstanding levels of customer service, proactively developed own knowledge and experience and worked closely with the manager to actively drive the business forward. Recognized as City Champion and achieved a brilliant score of 98.5% for the implementation of the 12 MOT’s (Moments Of Truth), the highest by any store in Hyderabad for September 2011.
GILI Diamond Jewelers, Shoppers Stop, Hyderabad Feb 2004 - Sep 2007 Customer Care Associate
Provided my best efforts as a Customer Care Associate with GILI Diamond Jewellers, a product of Geetanjali. Met or exceeded individual sales objectives, as well as customer care commitments, researched and followed-up of issues for customers, communicated policies and procedures to the customer in a positive manner. Leading and motivating team members to set out performance parameters/ deadlines and conducted need based training programs to enhance skill sets and to create in - depth awareness of the process. Served as a fashion expert to the customer by discussing and handling product and service inquiries and order inquiries, other miscellaneous inquires and customer complaints or customer requests which are related to other departments.
Titan Fast Track, Shoppers Stop, Hyderabad Apr 2003 - Feb 2004 Customer Care Associate
Consulted with customers to recommend and sell a variety of products and services to meet the customer's needs and utilized appropriate sales techniques to encourage a good customer relationship and enhance the buying experience for inbound telephone orders. Recorded appropriate details of service orders requests on customer records via on-line system and prepared forms to assure that all customers' requests are handled to meet customer commitments. Provided accurate information to customers regarding the billing, shipping and handling of their order. Referred unresolved customer grievances or special requests to designated departments for further investigation.
Mujtaba Jewelers, Hyderabad Jan 2002 - Dec 2002 Customer Care Associate, Part time
Answered calls professionally to provide information about products and services, taken/cancelled orders, and obtained details of complaints. Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken, process orders, forms and applications. Followed up to ensure that appropriate actions were taken on customers' requests.
Khan Opticals Showroom, Hyderabad Jan 2000 - Dec 2001 Customer Care Associate, Part Time
Ensured all of new admission call activities are maintained updated outbound call reports. Responded to customer inquiries by understanding inquiry, reviewed previous inquiries and responses, gathered and researched information, assembled and forwarded information, verified customer's understanding of information and answer, analyzed and solved customer service issues with a positive attitude.
EDUCATIONAL & PROFESSIONAL CREDENTIALS
PGDBA (Retail), Pursuing Correspondence from Annamalai University, Chidambaram, Tamil Nadu