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Sai Baba

Sai Baba

Presently working with Next Education India Pvt Ltd, (formerly called as Helix Technology Solutions Pvt Ltd)
Designated as Customer Support & Logistics Team (Learnnext.com)
 Assigned the tasks of providing product knowledge to clients.
 Responsible for assisting clients/affiliates on account and product information.
 Solving customer queries online related to content and Shipment deliveries.
 Contacting with customers regarding content related issues and following up with concerned vendors for timely resolutions (Inbound & Outbound).
 Handled the responsibilities of conducting huddles/sessions for CS & TM agents regarding logistics process map & for an ongoing smooth process in increasing the sale revenue / customer satisfaction.
 Preparing and maintaining of daily , weekly and monthly MIS reports for data analysis and submitting of the same to HOD’s
 Co-operation and giving support to the finance team officials in account related queries and resolving of issues.
 Providing online feedback to the telemarketing representatives on a regular basis to make their best of efforts in sale pitching & ensure of prompt user satisfaction.
 Maintained and thrived to reduce the order shipments cancellation % ratio to an optimum level & exceeding the expectation thrust upon me.