logoSign upLog in
Marcel Arvizu

Marcel Arvizu

To Customer service and other hives 21/03/2016

When communicating with an employee, unless you are taking disciplinary action, try to keep your questions open so as to promote a response that includes their feelings and thoughts. asking closed questions (Yes and No response) will only make them feel like you are talking down to them with the result of them shutting you out.

Leadership Training: I'll Fix Your Problems
Leadership Training: I'll Fix Your Problems http://www.gordontraining.com/leadership-training-blog/leadership-training-answer-my-questions-and-ill-fix-your-problems/ In leadership training such as...