• IT Specialist

    at Roche

    September 2008 - at Present


    • Responsible for on-site installation, implementation, maintenance and repair of company andmulti-vendor systems solutions which may include hardware, software and networking productsas well as operating systems. • Installs and optimizes hardware/software/network products and configurations at customer sites for iScan, Pathiam, Virtuoso. • Diagnoses and resolves product problems. • Performs maintenance and repair services for Bioimagene products like iScan, Pathiam, Virtuoso. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. • Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

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