Highly enthusiastic customer service representative with 10 + years client interface experience.

Bilingual self-starter with broad customer service background. Skilled in developing relationships and pro


  • Customer Service Representative

    at Avid Life Media

    June 2012 - at Present



  • Proficiency in English

    at University of Cambridge

    1993 - 1994 (1 year) Leiria

  • St Mary High School

    at Pickering

    1989 - 1994 (5 years) Ontario

Services offered

  • Customer Service Representative English/Portuguese

    Customer Service
    • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
    Customer Relations:
    • Earned highest marks for customer satisfaction, company-wide.
    Customer Assistance
    • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
    Customer Interface
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • English Native

  • Portuguese Native

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