Experience

  • Mobility Specialist

    at Bank of Montreal

    March 2014 - at Present

    Ontario

    • Troubleshoot; resolve basic issues, complex technical & non-technical end user questions over the phone and email in a dynamic environment for wireless mobility products. • Ensuring accurate troubleshooting and resolution into the REMEDY ticketing system. • Coordinate the escalation of unresolved issues. • Analyzing support issues and trends and collaborating on mitigation efforts. • Learn technical features functions and applications used by the mobile devices • Continuous learning of new functions and developing expert level of knowledge in the mobility technologies. • Knowledge of Blackberry 10, iOS, iPhone & iPad and Mobile Device Management (MDM) suite

Knowledge and keywords

Languages

  • English Native

Followers (3)

Hives