Experience

  • Passenger Services Agent

    at Swissport International Ltd. -Montreal

    June 2016 - at Present

    Québec

    • Inspect and verify passenger documentation. • Manage passenger baggage processing. • Assist passengers as needed through arrival and check in processes. • Support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance. • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies. • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software. • Other duties as assigned.

  • Flight Attendant

    at Qatar Airways

    January 2012 - December 2015

    Baladīyat ad Dawḩah

    • Perform pre-flight check of emergency and safety equipment, passenger cabin, lavatory systems, documentations and catering. • Assist passengers with boarding, deplaning and assist with cabin clean up. • Deliver all safety and service announcement/demonstration. • Prepare cabin for take-off, landing, and monitor cabin during flight. • Deliver high quality service. • Other related duties as assigned.

  • Supervisor

    at Yemen Airways

    December 2007 - January 2012

    Sanaa

    • Manage, Monitor and coordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standers. • Contribute to operational safety, a satisfying work environment and improve quality of customer service and the branch. • Anticipate, identify and resolve service and operational problems with a result-oriented approach to performance. • Anticipate employees and customers needs and be available for them.

  • Flight Attendant

    at Yemen Airways

    January 2003 - December 2007

    Sanaa

    • Perform pre-flight check of emergency and safety equipment, passenger cabin, lavatory systems, documentations and catering. • Assist passengers with boarding, deplaning and assist with cabin clean up. • Deliver all safety and service announcement/demonstration. • Prepare cabin for take-off, landing, and monitor cabin during flight. • Deliver high quality service. • Other related duties as assigned.

  • Administrative Assistant

    at Air Atlanta

    January 2002 - January 2003

    Minţaqat ar Riyāḑ

    • Provide general administrative and clerical support including mailing, scanning, faxing and copying documents. • Creating and coordinating the requests concerning new hires crew: Accommodation and uniforms. • Performing other duties as assigned.

Education

  • Premium Service Excellence program

    at Qatar Airways

    2013 - 2013 (1 year) Baladīyat ad Dawḩah

  • Flight Attendant training

    at Qatar Airways

    2012 - 2012 (1 year) Baladīyat ad Dawḩah

  • Crew Resource Management Training

    at Yemen Airways

    2007 - 2007 (1 year) Sanaa

  • Flight Attendant training

    at Yemen Airways

    2003 - 2003 (1 year) Sanaa

  • Flight Attendant

    at CFPNC School

    2002 - 2003 (1 year) Région de Rabat-Salé-Zemmour-Zaër

  • English Literature

    at • Hassan II University

    2001 - 2002 (1 year) Région du Grand Casablanca

  • ELC American Language

    at American Language Center

    1998 - 2000 (2 years) Région du Grand Casablanca

  • DES

    at modern literature

    1998 - 2000 (2 years) Région du Grand Casablanca

Languages

  • Arabic Native

  • French Conversation

  • English Conversation

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