Experience

  • Team Leader, Operations

    at Sun Life Financial

    August 2016 - at Present

    Québec

    • Manage a team of 12 people specialized in the management and issuance of contracts • Develop each talent and prepare the future leaders • Initiate ideas for improvement according to the Lean principals • Work closely and together with different locations and departments • Build and maintain the relationship of trust with advisors and sales managers • Manage the escalated cases and understand the possible improvements • Restructure the entire team and merge skills • Lead the project « Queue Design» prediction model Underwriting and Issue : o Manage and facilitate the work sessions with the Lean Solution and the leaders o Review how current state and draw our future state o Collect, analyze and understand the data o Look at our department in its greatness and support changes

  • Case Manager, New Business

    at Sun Life Financial

    June 2015 - August 2016

    Québec

    • Manage all the aspects of the new applications in life insurance, long term care and critical illness insurance • Maintain a relationship with the advisors for the entire management of their customer porfolio • Dealing with the underwriters and providers for the medical or non-medical evidences • Being the first contact between the customer and the company through the advisor or the broker • Participate in project « Brighterway » improving of working methods : o Participate in meeting and brainstorming to understand and implement the project o Being active in the team to find new continuous improvements o Create and implement our new team meeting «Virtual Huddle» o Presentation of the project and its results to leaders

  • Analyst Integration of systems & Premiums Management

    at Standard Life

    July 2014 - May 2015

    Québec

    • Establish and update the plans, customer profiles and related data • Maintain relationship with advisors and communicate with them for the new business and plan changes • Make accounting transactions necessary to regularize the client’s accounts • Prepare statistical or financial reports to ensure the relevance of the modifications and / or receipts • Identify and report weaknesses and apply controls to limit the financial risks

  • Recruitement consultant

    at Group Connexio

    October 2013 - May 2015

    Québec

    • Develop and implement proactive, comprehensive recruitment marketing plans • Create effective job posting and responding to customer needs • Assess candidates using a variety of assessment and selection technics • Conduct interviews, update records, maintain the tracking system of candidates • Prospect targeted talents (headhunting) • Compile recruitment data, identify market trends and prepare statistics

  • Manager, Insurance Heavy Claims

    at Pacifica Insurance

    October 2008 - October 2013

    Lorraine

    • Manage a team of 15 people specialized in heavy and body inquiry claims • Organize the way to work of each employee to move forward positively • Check the objectives set and the operation of the service • Train newcomers and drive the continuous training of employees • Encourage open communication within the team to grow together • Manage the claims for any benefit and contract • Being the contact for heavy body injury claims, disability management and monitoring of victims • Work closely with the vendors : doctors, lawyers, expert • Responsible for the project « The future makes sense » process improvements and team satisfaction : o Creation and animation of teams o Collection and analysis of ideas for improvements o Networking with the relevant departments to assess the feasibility o Creation of final report and presentation to the leaders.

Education

  • Administration, commerce and IT – Business Management

    at University of Metz

    2005 - 2007 (2 years) Lorraine

  • Humanities – Administration Profile

    at Robert Schuman

    2002 - 2005 (3 years) Lorraine

Languages

  • English Negotiation

  • French Native

Hives