Experience

  • Analyst/ Senior Process Executive−Data

    at Cognizant Technology Solutions Canada, Inc

    July 2018 - at Present

    Ontario

    • Operating several data-driven tools to manage daily profiles and analyze users content to improve the quality of the client’s social media platform • Looking for trends, analyzing trends and initiating investigations based on the trend’s analysis, triggering mass deletion of accounts breaking the client’s Terms of Service and blacklisting unwanted content • Reviewing and analyzing the current efforts being made to keep the client’s platform as free from spam as possible • Reviewing and blacklisting websites reported by users for a phishing attempt • Evaluating machine learning algorithms and communicating with the client’s engineers in support of creating system filtering the spam content from the platform

  • Technical support (Level 1 agent) – English and Russian languages

    at Modis/Adecco Bulgaria

    July 2017 - December 2017

    Sofiya

    • Supported customers on a variety of technical issues, analyzed the data they provided and resolved their issues effectively and satisfactorily • Took initiatives to find solutions and collaborating with team members to develop new strategies to help customers • Worked with applications and troubleshooting software to solve complex technical issues • Promoted the use of our services and wrote detailed reports when a case was closed. • Multiple projects handling – supporting Syngenta’s and Palfinger’s employees

Education

  • Intellectual Property and Business

    at University of National and World Economy

    2011 - 2015 (4 years) Sofiya

Languages

  • English Negotiation

  • Bulgarian Native

  • Russian Negotiation

Hives