Experience

  • IT Service Desk Analyst

    at The Corporation of City of London

    September 2018 - August 2019

    Ontario

    • Served as a Service Desk Analyst in City of London with troubleshooting software, hardware and network issues. • Tasks included receiving, logging and resolving incoming incidents via phone, e-mail and self-service • Obtained high level of experience in using Network monitoring tool like Cacti and using AD management tools like Hyena, ADUAC and ADAC. • Gained knowledge in Windows 10 and Windows 7 OS with troubleshooting softwares like Office 2013, Office 365, Adobe, AutoCad etc. • Helped Network team with deployment of Cisco IP Phones and supported end users with the change in phone infrastructure. • Practical experience with upgrading Cisco IOS in Catalyst 2960 series switch and swapping redundant power supply of Cisco 4507 series Switch.

  • IT Service Desk Analyst

    at Canadian Tire Corporation

    January 2018 - April 2018

    Ontario

    • Handled incidents and processing service requests for Canadian Tire stores nationally • Provided resolution to a variety of hardware and software problems using documented procedures • Contributed to the creation and maintenance of knowledge base documentation • Experienced in working on Applications like Cisco Prime for Network monitoring and configuration and ServiceNow as an ITSM tool. • Worked with Cisco 2960 Switches for PoE with tools like MRemote and managing Auto-Tables from MobiControl

  • Crew Member

    at Dairy Queen (DQ)

    April 2017 - December 2017

    Ontario

    • Interacted with customers as a cashier • Worked with team members and maintained the cleanliness of the store

Education

  • Endorsed Advanced Diploma

    at Fanshawe College

    2017 - 2019 (2 years) Ontario

Languages

  • English Native

Hives