• Senior Systems Engineer

    at Cognizant Software Company

    September 2018 - at Present


    2018 to Present 7100 W Credit Axe, Mississauga Speak with Corp user / Store User, unlock passwords Fix PinPad, Register, Scale, Thin Clients, help clients over phone, RDP into client computers / Laptops / Desktops / Workstation, Fix iPhone, fix connection to exchange email servers, RSA token, RSA Pin codes. Active Directory, Citrix XenApp, SNMP, VNC, RDP, SCCM, Ticket System 2016-2017 Identified a data-driven solution to incidents for TJX Project while managing analysis and support team in day-to-day operations. • Experience with Microsoft Active Directory Services and Systems Centre Configuration Manager (SCCM). • Work with IT Global Solution Delivery Teams • Functional Source Service Management including prioritization, continuous improvement, and KPI/SLA management Knowledge Management oversight. Ability to plan, prioritize and achieve goals in an efficient and productive manner. • SDL point of entry into I&O, Sales Audit • Face of support for Business.

  • Field Technician - Security Systems Installations

    at Renpark Security Inc

    July 2017 - August 2018


    2017 to 2018 5845 Luke Road unit 104 Directions RDP, VNC, speak directly with customers, drive to locations, Subnet, DNS, Camera installation, system on network, monitor network, setup alarm system, monitor alarm system/ Climb ladders, Drill, Wire homes with Cat5, Cat5e, Cat 6, Quad and other wires if needed for connections. Information Technology Lab request • Constructed Circuits & DC Power • Constructed detailed diagrams of Transformer / Basics • Diagrams of Semiconductors Diode & Zener Diode • Diagrams of Rectifier & Capacitive Filtering • Constructed Signal Amplifier & Emitter Amplifier

  • Technician - Communications

    at Bell BTS

    June 2016 - August 2017


    Telecommunication, Bell TV/Internet, Fibe TV/Internet, Copper Trained, Temporary Cable connections, Speak directly with customers. • Ticket System • Drive Company Vehicle • Telecommunication • Setup internet connections • Spoke directly to clients


  • Computer Network Support

    at Humber Colllege

    2016 - 2018 (2 years) Ontario


  • English Native