Social Media & HR Administration Volunteer
at The Career Foundation
August 2019 - at Present
• Used social media to promote the activities and achievements of The Career Foundation. • Developed and managed content for website and social media, such as Twitter, Facebook, LinkedIn, & Instagram. • Designed graphics using Canva.com to promote Hiring Events, Info Sessions, etc. • Updated online workshop calendar. • Tracked weekly followers on all social media platforms (FB, Twitter, Instagram, LinkedIn) • Assisted Quality Assurance Specialist with day-to-day administrative tasks (e.g., edited job postings, added content to The Career Foundation website, data entry/maintenance). • Assisted Special Projects Coordinator with day-to-day administrative and HR tasks, as well as special projects as their arise. • Supported The Career Foundation’s hiring events at job fairs by answering related questions about the organization and current job opportunities; providing guidance to job seekers on navigating the website to apply for jobs and updating them about on-going workshops.
Sales Floor Team Leader/ Division Manager
at UNIQLO Canada
August 2018 - at Present
• Oversaw sales floor and cash wrap condition to make sure 500 – 2000 customers were served with highest Uniqlo standards daily. • Provided on-going support to 20 – 40 sale associates for Customer Service Excellence. • Lead team members to perform layout changes making store visually attractive to customers often boosting sales by additional 150%. • Coordinated with other sales leads to run store smoothly on a daily basis. • Answered telephone inquiries from customers regarding merchandise colors, sizes, and stock condition. • Suggested alternative products to customers (by recommending new arrivals, helping with mix and match) and impacted sales results by an increase of 25-30%. • Kept track the best-selling items to suggest store layout changes; accomplished 6 to 10 layout changes daily before ending shift. • Created routine working schedule within 1 hour covering 20 to 40 workers. • Adjusted and reallocated man hours properly when the situation required.
at York University
2013 - 2017 (4 years) Ontario
Knowledge and keywords