• Operations/Disribution Manager

    at TeraGo Networks

    December 2009 - November 2018


    • Annual Cost Avoidance $2M-$4M through equipment reutilization and decentralization of equipment programming • Managed across Canada 13 Warehouses and responsible for the Inventory accuracy and Process adherence at these locations for $12M in telecom equipment while taking the company from 88.1% to 99.6% Reconciled Inventory Accuracy • Cut Transportation budget in half through cost avoidance and cost savings • Responsible for the full product life cycle from New Product Introduction to Product Retirement of the physical assets including: vendor negotiations, transportation and customs analysis, space planning, Kanban sizing, RMA tracking with vendor analysis, E&O sales, environmentally sound destruction and recycling • Developed an accrual plan for consumable costing to spread the spend over the fiscal period and improved the installation economics decision making process

  • Operations Manager

    at Smart Circle

    January 2007 - November 2009


    • Selected a 3PL and outsourced a catalogue of over 2,300 skus to increased efficiencies and reduced logistics spend • Introduced KPIs to the 3PL to measure performance that led to process improvements at the 3PL and key customer accounts • Developed and implemented forecasting plan which eliminated backorders on high moving stock and reduced inventory spend • Barcode Project Lead for smooth transition into retail revenue stream in 600 Sam’s Clubs in North America

  • Sr Operations Manager

    at Nortel Networks

    January 2000 - December 2007


    • Responsible for managing the contractual relationship between Nortel Networks and 3PL Service Providers with regards to cost, quality and service • Using Six Sigma strategies reduced DPK, developed aggressive targets and robust measurement tools to lead 3PLs to “Best in Class” status • Clearly defined expectations of 3PLs and customer company through Service Offerings, Monthly Report Cards and Weighted Performance Scorecards • Forecasted service requirements to maximize space utilization, capacity planning and labour requirements • Managed Loss Mitigation for Nortel Networks through Customs Penalty Appeals and claims for 3PL damage and inventory shrink • Liaised with Supply Management to develop effective inventory management programs to increase turns, reduce E&O, and create eLogistics program • Provided manufacturing support for Kanban sizing and BOM auditing of complex multi-level parent and child builds

  • Operations Manager

    at Natraceuticals

    January 1998 - January 2000


    • Managed 3PL relationship and service expectations • Negotiated contracts, costs, suppliers, and payment arrangements • Purchased materials, supplies, and services in a cost-effective manner • Developed and implemented effective MRP processes • Converted inventory processes to JIT (just in time) inventory system • Increased number of inventory turns per year • Implemented Routing Guides to reduce transportation costs • Developed standard operating procedures that streamlined processes and increased efficiency • Maintained adherence to regulatory guidelines and excellent safety records


  • Actuarial Science

    at Life Insurance Management Institute

    1987 - 1989 (2 years)


  • English Native