Experience

  • Operations/Training Manager

    at FHM

    August 2018 - at Present

    Ontario

    ¥ Oversee all facets of training and business operations including examining business needs and formulating strategies to achieve targets ¥ Analyze, develop, implement, and review operational policies/procedures and initiatives to improve work-flow efficiency and productivity, execute communications plans ¥ Manage employees and conduct HR activities, including training and performance evaluations, setting training standards and hiring procedures, and designing scalable learning and development solutions ¥ Develop and implement project plans with key measurables and lead internal meetings ¥ Excel at building and motivating management and teams to improve morale and collaboration ¥ Collaborate and foster relationships with internal and external stakeholders, including global partners and clients, by demonstrating exceptional stakeholder management skills ¥ Procure and leverage digital assets and tools

  • Training Program Specialist

    at Mitacs

    July 2016 - June 2018

    Ontario

    ¥ Managed complex professional skills training program for two cohorts of 200 Research and Development leaders across Canada ¥ Executed strategic planning, budgeting, design and delivery of customized training plan with blended learning activities, for a total of 50 online and in-class workshops ¥ Travelled nationally to evaluate facilitator-led workshops, understand regional needs and collaborated with regional partners to achieve successful execution of training activities ¥ Successfully conducted needs assessments, monitored course metrics, analyzed surveys and reports to evaluate program success ¥ Skillfully proposed solutions to address training priorities and implemented new learning initiatives, training and organizational improvements which increased program success from 83% to 95% within one year ¥ Collaborated and maintained relationships with 20 external facilitators across Canada ¥ Successfully initiated and completed various special projects

  • Training Specialist

    at Shaw Communications

    March 2013 - January 2016

    Ontario

    ¥ Facilitated numerous six-week job training programs comprised of leadership, client experience, sales, behavioral skills, and technical skills training for employees of all levels with 10-20 individuals per class ¥ Delivered instructor-led training and presentations, conducted in-class assessments, and administered online e-learning through LMS ¥ Applied advanced communication and interpersonal skills to present complex information in an engaging and clear manner, leading to higher productivity and lower staff turnover ¥ Ensured effective performance management by creating development plans, observing trainees, using exceptional coaching skills to provide personalized feedback, and offering individualized support based on learning needs ¥ Conducted cross-functional collaboration with management, senior L&D team, and HR partners ¥ Developed on the floor resource sheets and best-practices to deliver an excellent client experience and boosted client satisfaction scores to 94%

Education

  • CTDP

    at Institute for Performance and Learning

    2019 - at Present (1 year) Ontario

  • Adult Learning and Development Certificate

    at University of Toronto

    2019 - at Present (1 year) Ontario

Languages

  • English Native

Hives