• Business Analyst, Service Request Management

    at RBC

    December 2014 - at Present


    Support product enhancement release activity by following test plans for quality assurance Prepare Stats for Managers Participate in testing of new releases, product development and team projects Provide support to users of tool similar to Amazon.

  • Billing Analyst

    at RBC

    January 2007 - November 2014


    Performed reconciliation and reporting Prepared and review invoices to ensure completeness and accuracy Consolidated billing charges to different departments Performed investigations and quality assurance.

  • Billing Analyst and Special Projects

    at XM Satellite Radio

    May 2006 - December 2006


    Reviewed transaction accuracy and completeness. Corrected errors identifying issues to avoid future mistakes Acted as a single point of contact for the trouble management team.

  • Billing Analyst

    at AT&T

    December 2004 - May 2006


    Contract Position Telecommunication Billing Latin America Billing


  • Database Marketing

    at George Brown College

    2002 - 2003 (1 year) Ontario

  • BA Business Administration

    at Recognize by University of Toronto

    1992 - 1998 (6 years) Ontario


  • English Native