Business Analyst, Service Request Management
December 2014 - at Present
Support product enhancement release activity by following test plans for quality assurance Prepare Stats for Managers Participate in testing of new releases, product development and team projects Provide support to users of tool similar to Amazon.
January 2007 - November 2014
Performed reconciliation and reporting Prepared and review invoices to ensure completeness and accuracy Consolidated billing charges to different departments Performed investigations and quality assurance.
Billing Analyst and Special Projects
at XM Satellite Radio
May 2006 - December 2006
Reviewed transaction accuracy and completeness. Corrected errors identifying issues to avoid future mistakes Acted as a single point of contact for the trouble management team.
December 2004 - May 2006
Contract Position Telecommunication Billing Latin America Billing
at George Brown College
2002 - 2003 (1 year) Ontario
BA Business Administration
at Recognize by University of Toronto
1992 - 1998 (6 years) Ontario
Knowledge and keywords