A dynamic, results-oriented individual with over 25 years’ experience in the Information Technology sector. Recognized for strong business acumen and broad technical background, from network design to application development. Thinks conceptually actively contributes thoughts and recommendations,
June 2012 - at Present
Managing a large team of professionals, consisting of Managers, Business Analysts, System Integrators, Developers and Global Resources. Responsible for the consistent delivery of all applications for the Advisory Services Group within the Canadian Division of Manulife. Successful execution of multiple large scale technical projects. Revamped the Global Resource relationships and delivery methodologies with international partners. Helped define organization’s IT Strategy Focus on the creation and implementation of standard process/policy/procedures (ITIL).
Director of I.T.
July 2011 - June 2012
Responsible for the successful creation and delivery of Information Technology infrastructure at the Balsillie School of International Affairs. Designed, created and implemented all I.T. policies and procedures to ensure successful I.T. delivery at CIGI. Developed in harmony with business leaders, a long term I.T. strategy for CIGI. Negotiated a Service Level Agreement with the Universities of Waterloo and Wilfred Laurier for the joint delivery of I.T. at the Balsillie School. Nurtured and maintained several key relationships with I.T. vendors.
June 2010 - June 2011
Led, coached and mentored a team of 80 Java/J2EE developers and architects responsible for the delivery of key business applications and strategic initiatives. Implemented a process for setting goals and measuring results, which allowed for fair and equitable differentiation of individual achievements. Nurtured relationships with key business owners, creating a clear picture of resource availability and additional capacity requirements. Worked closely with the architectural team, and drove creation of strategic roadmaps outlining future requirements for Java/J2EE development tools. Executed the Strategic System Development Life Cycle project, creating a clear end-to-end development process that ensured consistent quality of application systems, which contributed to a year-end performance rating of “Exceeds Expectations”.
I.T. Delivery Manager, Business Operations Manager
November 1996 - May 2010
Managed a national team of 20 software engineers that designed, supported and enhanced customers’ ABM networks. Converted team from a “free-support” unit to a pay-per-use or yearly service fee model, which generated annual revenue of $5 million. Honoured with the prestigious IBM People Leadership award. This award is presented to two employees annually. Mentored and managed the Business Operations team, ensuring business control targets were implemented and executed across IBM Canada’s Strategic Outsourcing organization. Realized $8 million in savings through labour and non-labour initiatives. Recognized with the IBM Special Achievement Award for exceeding target.• Led the 18-member internal web support team at IBM and created the e-Business Application Management Services (e-AMS). Annual revenue growth from $285K to $10 million over a four-year period. Received the World-Wide Global Teamwork and Team Achievement Awards for efforts on this Council.
Senior System Analyst/Project Manager
January 1996 - November 1996
Defined client requirements for the refining of internal business systems, resulting in delivery of a Lotus Notes/PeopleSoft tool. Created a comparative study of Lotus Notes vs. MS: Exchange, resulting in selection of Lotus Notes as the email tool of choice.
Senior I.T. Specialist
March 1994 - December 1995
Designed, developed and implemented a Lotus Notes network, spanning 17 cities, which allowed Manulife to seamlessly communicate electronically with all of their North American remote offices.
Senior I.T. Specialist
September 1988 - February 1994
Designed and implemented a fully integrated hub and router backbone, providing instant fail over, ensuring CIBC insurance applications were available 24/7. Designed and implemented a Canada-wide X.25 network for CIBC Securities Inc. Managed 25 analysts to provide PC support for 800 traders, ensuring trading floor availability. Project managed the selection and implementation of cc:Mail, including conceptual design and implementation to merge eight email systems, resulting in substantial cost savings.
Computer System Engineeringq
at Mohawk College
1985 - 1988 (3 years)
People Leadership Award - IBM
Global Teamwork Award - IBM
Critical Skills Retention Award - IBM
Stock Options Award - IBM
Nominated for People Leadership Award - Manulife
Knowledge and keywords