Experience

  • Director Of Operations

    at Apprentice LMS

    July 2017 - November 2019

    Ontario

     Responsible for selling and managing a complex portfolio of clients applying for government training grants.  Managed workflows, client operations and technical engagements from pre-sales to project close including: procurement, communication, resource management, roster management, registrations, email management, premises management.  Created related statements of work encompassing all aspects of the process, for both the company and clients.  Planned day-to-day activities to ensure smooth progress achievement of deadlines and produced meaningful metrics and collected relevant data.  Managed financial processes, promoted operational efficiency by completing and adhering to work tracking tools at LMS  Implemented continuous improvement actions all areas of the customer engagement.

  • Project Manager

    at MCC Toronto

    January 2017 - July 2017

    Ontario

     Tracked the progress of implementation plans to meet timelines and manage budgets.  Engaged in community development by collaboration and supporting staff initiatives.  Managed staffing levels to maximize productivity and cost effectiveness.  Continually sought process improvements by meeting or exceed client performance goals.  Maintained detailed schedules, performance statistics and metrics to monitor the project progress.

  • Projects Manager/ Business Development

    at Brand EQ

    January 2016 - January 2017

    Ontario

     Organized RFPs and POCs; tracked project plan deviations.  Built and maintained detailed project management plans, covering resources, schedule, cost, and quality components.  Directed quality assurance efforts to maximize our clients’ satisfaction.  Reported target deliverables on monthly basis.

  • Projects Manager

    at Handicap International

    October 2013 - January 2016

    Ontario

     Directed QA efforts to maximize our customers’ satisfaction.  Liaised with Country Offices, and monitored progress and changes to timelines of deliverables.  Monitored projects to ensure adherence to donor agreements and management plans.  Prepared project proposals to support community development engagement.  Led the development of an online supervision system to track achievements and diagnose any delays or risks in an effective manner.

Education

  • PMP

    at British Counsel

    2009 - 2009 (1 year) Ontario

  • MBA

    at University of Northern Virginia

    2006 - 2008 (2 years)

Languages

  • English Native

Hives