Director Of Operations
at Apprentice LMS
July 2017 - November 2019
Responsible for selling and managing a complex portfolio of clients applying for government training grants. Managed workflows, client operations and technical engagements from pre-sales to project close including: procurement, communication, resource management, roster management, registrations, email management, premises management. Created related statements of work encompassing all aspects of the process, for both the company and clients. Planned day-to-day activities to ensure smooth progress achievement of deadlines and produced meaningful metrics and collected relevant data. Managed financial processes, promoted operational efficiency by completing and adhering to work tracking tools at LMS Implemented continuous improvement actions all areas of the customer engagement.
at MCC Toronto
January 2017 - July 2017
Tracked the progress of implementation plans to meet timelines and manage budgets. Engaged in community development by collaboration and supporting staff initiatives. Managed staffing levels to maximize productivity and cost effectiveness. Continually sought process improvements by meeting or exceed client performance goals. Maintained detailed schedules, performance statistics and metrics to monitor the project progress.
Projects Manager/ Business Development
at Brand EQ
January 2016 - January 2017
Organized RFPs and POCs; tracked project plan deviations. Built and maintained detailed project management plans, covering resources, schedule, cost, and quality components. Directed quality assurance efforts to maximize our clients’ satisfaction. Reported target deliverables on monthly basis.
at Handicap International
October 2013 - January 2016
Directed QA efforts to maximize our customers’ satisfaction. Liaised with Country Offices, and monitored progress and changes to timelines of deliverables. Monitored projects to ensure adherence to donor agreements and management plans. Prepared project proposals to support community development engagement. Led the development of an online supervision system to track achievements and diagnose any delays or risks in an effective manner.
at British Counsel
2009 - 2009 (1 year) Ontario
at University of Northern Virginia
2006 - 2008 (2 years)
Knowledge and keywords
- ms office
- excellent presentation
- strong interpersonal communications
- human resources management
- leadership and organizational skills
- negotiation and networking skills
- strong analytical & planning skills
- competitive and collaborative
- waterfall and agile management
- visio and ms project
- advanced trouble-shooting and problem solving
- accepts accountability for results