Remi is a Certified Business Analyst and a Scrum Master, She has extensive SDLC and PMLC knowledge from requirements gathering, project planning & stakeholder engagement with the ability to document and present results clearly and concisely, using effective written reports and diagrams.

Experience

  • Business Process Analyst

    at Rogers Direct/ Discover Communications

    January 2018 - December 2019

    Alberta

     Propose solutions and help find alternative measures for escalations to align customer expectations with utility requirements  Oversee the life cycle of changes to business systems and prepare detailed reports for executive management  Tracked and monitored performance goals and objectives in line with defined SLAs to achieve customer’s expectations  Tracked and analyzed stakeholder requests– Investigation, categorization, resolution, feedback and closure  Prepare requirements, specifications to review and streamline business processes  Developed system requirement document-based interviews, Activity diagrams, Use cases, surveys, and workflow analysis  Create detailed plans for execution and implementation of new processes, including budgetary guidelines and key personnel  Respond directly to customer and stakeholder questions, concerns and escalations in a manner that creates a positive customer experience  Coordinate resolutions for escalations across touchpoints

  • Business Analyst

    at Wapic Insurance

    September 2012 - December 2017

    Lagos State

     Determined business objectives by studying business functions; gathering information; evaluating output requirements and formats.  Designs new technology deployment programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.  Contributes to team effort by accomplishing related results as needed.  Work collaboratively with project managers, solutions architect and Business Subject Matter Experts (SME's) by participating in process reviews and/or providing process-modeling services of current state and/or future state Performed gap analysis on select processes, identified improvement areas and planned out remediation projects  Created visual reports and dashboards to aid decision making in projects and management meetings  Managed group collaboration with business stakeholders, effectively facilitated small to medium size meetings and workshops and elicit meaningful input from all members of the group

Education

  • Certified Business Analysis Professional

    at International Institutue of Business Analysis (IIBA)

    2019 - at Present (1 year)

  • Msc International Marketing Management

    at University of Worcester

    2010 - 2011 (1 year) Worcestershire

  • Bsc Mass Communications

    at Bowen University

    2005 - 2009 (4 years) Osun State

Languages

  • English Native

Hives