A digital transformation leader, operating at board level and delivering portfolios of global time-critical and technically complex programs. Led some of the world’s largest public and private sector programs. Realized over US $1.5b in benefits within banking, insurance, logistics, and oil and gas.

Experience

  • Chief Digital Officer

    at Quantim Link

    January 2017 - at Present

    Nova Scotia

    Strategy consulting start-up based out of Volta Labs, Halifax, NS, Canada Major Assignments: Santander | Commercial Bank | Revenue GBP £5.4B | People 25,000 Developed the target operating model for Santander’s IT. Devised the strategy to remove £500m from a £1.9b IT operation while improving customer and back office services. A clear strategy developed, presented to, and accepted by the Santander UK board for execution in September 2019. Capita | Business Process Outsourcing & Professional Services | Revenue GBP £3.9B | People 63,000 Developed the future operating model for cost reduction and efficiencies to improve profitability in 2019 and beyond. Focus was on sales, profitability and better client engagement. The strategy advocated an organizational restructure supported by technology around business units aligned to go-to-market strategies, cultural alignment, business and technical capability, and service delivery disciplines. First phase commenced on June 28, 2019.

  • VP & Head of IT Operations

    at Bank Aljazira

    October 2011 - September 2014

    Minţaqat ar Riyāḑ

    Commercial Bank | Market Cap USD $3B | People 2,900 Led staff, consultants and solution providers from the UK, Middle East and Asia. Delivered programs to: - Migrate IT Operations to two new data centers - Launch new credit credit/debit card, loan, remittance, and customer engagement solutions. - Deliver 24x7 mobile and online banking - Improve customer management and call center services, management information, security and fraud detection, and ledger and payment reconciliation - Double the number of branches, increase ATMs by 136%, and provide more 24x7 services to 3 times as many customers with improved customer experience. - Automate back-office processes resulting in 60% quicker turnaround times for branch staff and online customers, and increase product speed-to-market - Upgrade core banking systems and replace ATM technology Fostered strong business and supplier relationships (IBM, HP, Microsoft, Oracle, Misys, Wipro, Tata Consulting, BMC, VMware).

  • Head of IT Strategy, Transformation and IT Service Management

    at Aviva Investors

    January 2010 - March 2011

    London

    Asset Management | Managed Assets GBP £457B | People 1,000 Led global teams of staff, consultants and service providers in North America, Europe, Asia-Pac, and the Middle East. • Delivered a portfolio of technology and digital programmes that helped Aviva Investors respond faster to global markets and release new products quicker. • Managed global IT service operations and stabilised services across North America, Europe, Middle East, and Asia Pacific. • Implemented blended teams of internal staff, supplier and onshore-offshore capability to improve service standards and reduce operating costs.

  • IT Program Director

    at Royal Mail

    May 2008 - December 2009

    London

    UK Postal & Courier Service | Operating Budget GBP £7B | People 160,000 Led UK staff and global service providers – including Accenture consultants from the US. • Delivered the digital strategy and secured group board approval for a £250m technology and process automation to return 11% yearly savings on a £7 billion operation • Harnessed technologies to automate, measure and manage logistics, reduce wastage and fraud, ensure proper management accounting, and speed the delivery of new products to market. • Introduced divisional and product performance measures, processes, and refreshed licensing and outsourcing agreements

  • Global Service Transition Program Director

    at British Petroleum

    October 2005 - December 2007

    London

    Multinational Oil & Gas Company | Assets $280B | People 70,000 Led global teams of staff, consultants and service providers in North America, Europe, Asia-Pac, and Middle East. Innovene Global Chemicals Subsidiary Divestment: • Led multi-disciplinary global teams of staff, contractors and third parties to implemented new infrastructure and migrate hardware, applications and data to global locations. Achieved 45% IT service delivery cost reduction by consolidating, optimizing processes and technology, and renegotiating supplier contracts. Refining & Manufacturing – Global Service Delivery Optimization: • Led multi-disciplinary global teams of staff, contractors and suppliers to deliver change programs that built international organisational structures, implemented standards, and delivered technology to optimize service delivery in the UK, Americas, Europe and Asia. This included data center, application, infrastructure, and process consolidation. 38% annual IT costs reduced.

  • COO and CIO

    at SADAD (a Saudi Arabian Monetary Authority entity)

    January 2005 - August 2005

    Minţaqat ar Riyāḑ

    Central Bank | Total Assets USD $250B | People 2,800 Led staff in Saudi Arabia and consultants and solution providers from the US, Middle East and Asia. • Responsibility for HR, finance, bank and biller services, and IT development and operations. Delivered the national bill payments solution via credit/debit card, online banking, and mobile banking channels. All banks and most billers are now on the service which received the 2008 United Nations Public Service Award.

  • Operations Director

    at Atos Consulting

    April 2001 - August 2005

    London

    Outsourcing, Consulting, Managed Services | Revenue EUR €12B | People 122,000 Led UK and Middle East staff and consultants and service providers from the UK, US, Middle East and Asia. Major Assignments: • Department of Works & Pensions Direct Payments Programme: Converted 26 million benefit and pensions claimants in the UK from cheques in the post to direct bank post office account payments. • Strategy Consulting: Delivered the UK Home Office data management and business continuity strategies after 9/11, and the IT strategies for the National Trust and the Department of the Environment Farming and Rural Affairs.

  • IT Modernisation Program Director

    at Fujitsu-ICL

    March 1999 - December 2000

    Lisboa

    Information Technology Equipment and Services | Revenue USD $35B | People 140,000 • Led 150 multinational project staff to centralise and automate the disparate social security and pensions processes and solutions for Portugal’s 20 regions. Defined the strategy and implemented the first phase of the new citizen-centric Portuguese social security modernisation programme. Received excellence awards for programme management and solution delivery.

  • Programme Manager

    at British Gas Transco

    February 1997 - February 1999

    London

    UK Gas Distribution | Assets USD $80B | People 20,000 Led staff, consultants, and service providers in the UK) • Led the IT systems technical assurance and delivery needed to deregulate the UK gas market and distribute gas to 19M business and domestic customers. • Managed 12 direct reports, 120 technical staff (onshore and offshore), and the testing and implementation of computer infrastructure (Legacy and Client Server technologies included ICL, HP, Sun, EMC, Oracle and SAP ERP). All phases completed ahead of aggressive parliamentary deadlines. The solution was shortlisted for the Utilities Weekly Technology Award.

Education

  • Business Administration

    at Bangor University

    2013 - 2016 (3 years) Caernarfonshire and Merionethshire

  • Leading Innovation and Change

    at York St John University

    2011 - 2013 (2 years) York City

  • Computer Studies

    at University of East London

    1982 - 1984 (2 years) London

Services offered

  • Digital Transformation Leadership

    Digital transformation leader, operating at board level and specialising in delivering portfolios of major time-critical multinational programs with complex technical content. Experienced in leading strategy, development, delivery, and operations and managing international teams in Europe, North America, Asia-Pac, and the Middle East. Experienced in managing multi-country and multi-disciplinary teams and deeply familiar with working across cultural and language boundaries. Successfully led banking, petrochemical, oil & gas, and public sector service migrations and consolidations, divestments, transformations, and cost optimizations.

    Leadership – A strong communicator, managed up to 450 IT staff, steered strategy consultants (Bain & Co. and Booz Allen Hamilton). Led delivery teams from Accenture and KPMG and major outsourcing engagements with Capgemini, Fujitsu, IBM, Tata Consulting Services, WIPRO, and UST Global.

    Digital Transformation & ROI – Led some of the world’s largest public and private sector digital transformation programs through traditional and agile delivery methods. Realized over US $1.5b in benefits for banking, insurance, logistics, oil and gas, utility, and government organizations.

    Innovation and Operational Excellence – Built global IT capability, introduced process automation, migrated and replaced IT systems, implemented shared and cloud services, consolidated multinational processes and services, outsourced and offshored. Increased customer engagement and frictionless transaction management, reduced operating costs, and optimized IT spend through innovative technology solutions.

Languages

  • English Native

  • Arabic Conversation

  • Hindi Conversation

  • Urdu Conversation

  • Marathi Conversation

Hives