Optimizing & Managing both Supply Chain & Customer Operations

Experience

  • Manager, Supply Chain and Customer Operations

    at Hologic Inc.

    May 2014 - at Present

    Ontario

    Accountable for overall supply chain activity; ensuring a targeted 98.7% in customer service levels as well as a 96.8% in supplier KPI's. Manage overall commercial fulfillment for all Canadian business divisions, resulting in $64M in annual revenue. Lead a highly engaged, motivated and passionate customer support and supply chain team that drives strong customer engagement. Maintain a 98% fill-rate on all A-B product portfolios, ensuring a turnover rate of 4.6 inventory turns per month. Optimizing an eCommerce platform to increase fulfillment automation, resulting in 15% reduction in overhead spend. Adhering to a 10% quarter over quarter customer growth and adoption in e-commerce marketplace. 32% reduction in CRM issue rate by implementing a localized distribution strategy, strengthening the order fulfillment cycle.

  • Specialist, Supply Chain and Logistics

    at Hologic Inc.

    August 2008 - May 2014

    Ontario

    Coordinate supply-chain min/max planning, ensuring strong safety stock levels resulting in only 1.6% annual back-orders Stakeholder in annual internal and external audits - FDA, ISO and Health Canada Manage supplier relationships ensuring timely PO issuance, supplier KPI performances as well as supplier continuity plans Part of global trade compliance governance board to address trade issues, customs compliance on both import and exports Manage day to day 3PL supplier partnership ensuring a targeted 97.8% overall KPI score Part of Kaizen Lean initiative which resulted in a reduction of manufacturing lead time by 57% while adhering to GMP standards Provided demand planning data via historical trend analysis in monthly S&OP meetings Core member in supplier optimization team, resulting in purchase reductions, a strategic supplier base

Education

  • Business Diploma

    at George Brown College

    2002 - 2005 (3 years) Ontario

Services offered

  • Supply Chain Analysis, Supply Chain Optimization, Logistics Networks, Customer Operations

    Supply Chain Analysis, Supply Chain Optimization, Logistics Networks, Customer Operations

Languages

  • English Native

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