Experience

  • Senior Consultant

    at BMO Financial Group

    August 2017 - at Present

    Ontario

    Led an enterprise-wide change management program to upgrade 45,000 employees with 63,000 devices to Windows 10 and Office 365 ProPlus: • Developed a bank-wide change strategy resulting in an overall 83% satisfaction rating • Delivered virtual training sessions for employees that earned an overall 96% score • Implemented a communications and training program (tip sheets, keyboard shortcuts, 60-second videos, and more) that earned a 94% overall score • Championed a Windows 10 employee portal as a one-stop shop for information, training, virtual sessions, tips; thousands of visits each month • Mapped employee experience touchpoints and identified moments of truth for 104 business units • Led digital transformation initiatives resulting in more than $1.230,000 in savings • Reduced upgrade times from weeks to minutes with automated tools • Introduced change management (including ADKAR) • Successfully engaged with thousands of employees on Yammer

Education

  • Prosci Change Certification

    at Prosci Canada

    2017 - at Present (3 years) Ontario

  • BBA Degree

    at Yorkville University

    2016 - at Present (4 years)

Languages

  • English Native

Hives