17 years of experience in Information Technology industry in project management of system development, consulting, business analysis, digital marketing, testing, and support services. Industry knowledge: Manufacturing, IT, Supply chain and Digital

Experience

  • Business Systems Analyst – Custom ERP System

    at Corona Jewelry, Toronto

    May 2018 - July 2019

    Ontario

    1. Reporting directly to VP of IT operations, demonstrated get things done attitude in handling a variety of responsibilities such as documentation, support services, testing, vendor selection and process mapping for new ERP Implementation. 2. Coordinated and facilitated extensive user interviews, observation sessions with SMEs (subject matter experts), stakeholders and technical team to elicit requirements for Enterprise Resource Planning – ERP Migration. 3. Conducted meticulous gap analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives. Helped to adapt to best practices to reduce customizations in the proposed system. 4. Reviewed front-end design testing of retailer websites and mobile applications. Created test plans, strategy, test cases and documented the test results for retailer mobile application.

  • Business Analyst / Project Manager (Custom systems)

    at PsiberTech Solutions, Singapore

    February 2003 - February 2018

    Singapore

    1. Handled several aspects of business such as digital marketing, sales, business analysis, project management, user testing and managing support and system enhancements. 2. Designed more than 40 user interfaces (UI/UX) / wireframes using photoshop and illustrator. Exported the design so the front-end developers could work on the user interface for the custom web and mobile applications. Designed custom dashboards using data visualization techniques. 3. Ensured effective implementation of agile processes. Orchestrated backlog grooming, epics and user stories by working with product owner. Played Scrum master role and conducted retrospectives, iteration planning and daily standups. 4. Led several brainstorming sessions for product conceptualization. Researched on emerging trends and worked on product strategy and product design to enhance the customer centric experience. 5. Conducted user acceptance testing with the cross-functional business teams

Education

  • Business Process Modelling

    at LinkedIN Learning

    2019 - 2019 (1 year)

  • Scrum

    at LinkedIn

    2019 - 2019 (1 year)

  • Agile requirements foundations

    at LinkedIn

    2019 - 2019 (1 year)

  • Visio

    at LinkedIn

    2019 - 2019 (1 year)

  • Power BI

    at LinkedIn

    2019 - 2019 (1 year)

  • Masters in Design

    at Raffles Design Institute

    2011 - 2012 (1 year) Singapore

  • Masters in Computers

    at IGNOU

    2000 - 2003 (3 years)

  • Bachelors in Mathematics

    at RKM Vivekanandha College

    1996 - 1999 (3 years) Chennai - Tamil Nādu

Services offered

  • Business Analysis

    Process flowcharts/ Prototyping/Wireframing: Hands-on experience in prototyping UX/UI wireframes (web applications, mobile applications). Good at drawing context diagrams, functional flow, cross functional and process workflows and presentations. Proven track record of delivering high quality prototypes to customer satisfaction.

    Agile Methodologies: Played major role in SDLC (software development life cycle) to Agile transformation. Created Product Backlog, Sprint Backlog and managed User stories. Led daily standup meetings and managed live Kanban board.

    Get things done attitude: Leadership experience and accountable. Flexible in assuming different roles to ensure on-time project delivery. Verbal communication skills and quest for innovation. Time management skills and excellent documentation skills. Coaching/ Training usability of new system features to users, ability to influence stakeholders in decision making.

  • Project Management

    . Delivered complex technical projects / digital products such as:
    • Voyager BI (Business Intelligence) Product development.
    • Smart city initiative commissioning product from government subcontractor, Cloud based streetlight management system.
    • Custom CRM (Salesforce inspired Customer Management portal),
    • Customized Human resource management system (HRMS),
    • Customized ERP solution for Jewelry management system
    • Data Driven Workflow Management systems – Requests and Approvals process
    • Supplier / Vendor Management, Pricing strategies, Manufacturing, Warehousing, Transport management and Supply Chain Operations.

    Hands-on experience in writing SQL queries. Good understanding of programming technologies such as .NET, Web services, APIs (documenting), JavaScript & HTML.

  • Prototyping - Wireframe - Graphic Design

    Designed more than 40 user interfaces (UI/UX) / wireframes using photoshop and illustrator. Exported the design so the front-end developers could work on the user interface for the custom web and mobile applications. Designed custom dashboards using data visualization techniques.

  • Digital Marketing

    Track record in creating SEO friendly website, Content Marketing, Thought leadership blogging. and social media campaigns.

    Google AdWords, YouTube Advertising, LinkedIn & Google Analytics

Languages

  • English Native

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