Professional with 2 years of experience in digital marketing and graphic design. Strategic and creative thinker with effective communication and writing skills. Detail-oriented, experienced in multi-task management. Demonstrated leadership and teamwork successfully.

Experience

  • Communications and Operations Intern

    at Airesun Global

    June 2020 - October 2020

    Nova Scotia

    Provided support to key functions affecting Operations and its connections to enterprise digital architecture, strategic communications, quality maintenance Ensure ASG was fully aware and appraised of data security, privacy and governance regulatory requirements Provided processes to ensure and demonstrate compliance, identify and catalogue these items Constructed a template document to provide the structure of ASG’s compliance strategy and process model, customizable to any and all jurisdictions where ASG activity occurred Created a glossary of terms to be used across operations to ensure consistency and clarity Created a section to list the reference documentation used in each jurisdiction; URLs pointing to relevant online assets Devised processes to update documents as regulatory frameworks evolved Worked with the COO and CEO to develop collateral for general and client education about the company’s values and processes Created marketing videos

  • Marketing and Branding Specialist

    at Omega Chemicals

    January 2017 - August 2018

    Calcutta - West Bengal

    • Developed creative design for marketing packages, including print materials, brochures, banners and signs. • Managed all phases of 6 new product developments, including conceptualizing designs, managing milestones and incorporating customer feedback. • Developed and implemented licensed products for retail sale. • Put together videos for social media, advertising and informational purposes. • Promotional posters and advertisements were made and used all over West Bengal. • Created the brand identity for the company. • Assisted with developing and managing content and social media marketing programs • Working closely with the team to manage information requests and communications with partners, both internal and external • Regular analysis on consumer trends and developing ideas on how we can tap in to these. • Created visually stunning website, Chose domain names, completed registrations and maintained website and web hosting account.

  • Specialist

    at Apple

    September 2016 - January 2017

    London

    • Customer experience delivery, • Listened and responded to customer requests and forwarded necessary information to management to ensure appropriate problem-solving. • Grievance redressal, • Repairing customer relationships. • Net Promoter score among the highest in store. • Interpreted clients' needs and introduced services to fit specific requirements. • Followed all company policies and procedures to deliver quality work. • Provided customers with detailed information on company products, services and materials. • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments. • Scheduled technician repair appointments at customer request. • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Education

  • Social Media Strategy

    at Hubspot

    2020 - at Present (1 year)

  • Inbound

    at Hubspot

    2020 - at Present (1 year)

  • Analytics: Basic, Advanced, Individual

    at Google

    2020 - at Present (1 year)

  • Food Safety- Advanced

    at SafeCheck

    2019 - at Present (1 year) Nova Scotia

  • Digital Marketing Fundamentals

    at Google

    2018 - at Present (2 years)

  • Business Management

    at Cape Breton University

    2018 - 2020 (2 years) Nova Scotia

  • Graphic Design

    at Arts University Bournemouth

    2015 - 2016 (1 year) Dorset

  • Graphic Design

    at Mahatma Gandhi University

    2011 - 2014 (3 years) Calcutta - West Bengal

  • Accounting and Finance

    at Calcutta University

    2011 - 2014 (3 years) Calcutta - West Bengal

Services offered

  • Graphic Design

    Branding, identity, promotional material design, website layouts, logos, book covers, print layouts, illustrations, packaging design, simple motion graphics

  • Digital Marketing

    Google Analytics, Search Engine Optimization, Keyword Planning, Facebook Ads, Instagram Promotions, Search engine marketing, Social media marketing

Languages

  • English Native

  • Bengali Native

  • Tamil Conversation

  • Hindi Native

Hives