Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Stratford


Requisition ID: 61560

Join the Global Community of Scotiabankers to help customers become better off.

Purpose of Job:

The Administration Officer is responsible for providing mortgage processing and administrative support to the management within the RSC. Assists the supervisor with the co-ordination and prioritization of workloads and provides first line support for escalation and issues while providing customer service in a manner consistent with One Team One Goal values.

Major Accountabilities:

- Provide administrative and processing support by:

- Verifying the accuracy, completeness and authorization of transactions, correcting the data, and documenting the error.

- Identifying policy/process non-compliance situations

- Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements

- Preparing and checking returns and reports

- Checking and authorizing transactions within defined limits

- Conducting investigations to resolve exception situations, completing complex adjustments or correction transactions

- Preparing and responding to correspondence as required

- Maintaining accurate and valuable trending and tracking information

- Providing guidance and training of other team members

- Assisting with the implementation of required changes (e.g. policy, process, systems etc.)

- Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day to day operational requirements

- Ensure customer service is consistent with One Team One Goal values by:

- Investigating and resolving issues/customer complaints raised by branches, solicitors/notaries, Alternate Delivery Channel clients/partners, or other financial institutions

- Escalating branch concerns and coordinating resolutions with unit management

- Providing guidance, product knowledge and policy information to branch staff

- Ensuring a high level of professionalism is maintained during all interactions when dealing with branch staff, solicitors, other bank departments and other financial institutions

- Following up with branches on outstanding, unresolved issues or policy non-compliance situations;

- Notifying branches, solicitors/notaries or other Bank departments as appropriate when processing delays Occur

- Maintaining the confidentiality of customer information

- Maintain strict adherence to established operating and security procedures by:

- Adhering to established Bank regulations and procedures within assigned authority and Responsibility

- Maintaining all keys, combinations and passwords assigned to custody in accordance with Bank regulations

- Reporting any unusual occurrences or fraudulent activity to the supervisor immediately

- Completing all required training (e. g. Anti Money Laundering; Guidelines for Business Conduct)

Education/Work Experience Required:

• High School diploma and a minimum of 2 years of relevant working experience

• Basic Computer Skills, including common software tools (Microsoft Office products)

Location(s): Canada : Ontario : Stratford

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.