Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Toronto


The opportunity
The People Advisory Services (PAS) Experience Manager is a member of the Advisory Services Canada Experience Management team, contributing to the development of client-serving staff, inclusive deployment and effective/comprehensive project staffing of Advisory engagements in Canada. The Experience Manager provides functional support to the Experience Management Leader and Advisory Leadership.
Your key responsibilities
As the PAS Experience Management Lead, you will be responsible for the oversight of the deployment, development and capacity management of PAS client-serving professionals across Canada. You will support the Experience Management strategy to effectively deploy PAS client-serving professionals and provide them with meaningful career experiences; analyze operational results; and coach/mentor members of the Experience Management team.

You will be the primary point of contact for the PAS Leader and PAS Competency Leaders with respect to deployment, capacity and talent development matters.

You'll receive minimal supervision on a day-to-day basis and work independently setting appropriate priorities.

You will also help direct the day-to-day responsibilities of direct reports.

This position may require limited travel and overtime should be expected.
Maximize utilization by identifying imbalances, negotiating and reallocating resources to address the issues
Manage complex scheduling assignments
Work closely with engagement leaders on resource planning and deployment
Demonstrate leadership and influence key deployment and capacity management decisions
Prioritize staffing decisions based on engagement risk, skills, timing, continuity and geographic considerations
Focuses on matching engagement needs with required skills, development opportunities and engagement risk; meets with client-serving professionals to discuss development needs and identify engagement and learning opportunities as appropriate
Manage staffing conflicts with all relevant parties, providing alternative staffing recommendations and escalating issues as appropriate
Negotiate with client-serving teams to re-allocate individuals, in order to meet the service line/market/competencies’ staffing needs
Communicate regularly with Experience Management team and/or engagement managers on the status of staffing requirements
Monitors outstanding project/engagement resource requests and present recommendations
Proactively monitor and highlight unassigned resources in order to minimize unassigned time
Demonstrate effective coaching, mentoring and teaming with Canadian EM team
Identify ways to improve Experience Management processes
Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
Actively supports EYU and Experience Management enablers including Retain/ARMS; My Competencies, EY Advance/Tableau; Discovery, Mercury (SAP), etc...
Partner with the Talent Team on Performance Management initiatives
Identify performance or morale issues with resources and address with EM leadership; Counsellor/Counselling Partner; and HR as needed
Work with peers across the Americas Advisory EM by contributing to EM priorities; task forces; and/or projects
Assist with the creation of Service Line, Market and/or Competency reporting including utilization performance; forecasts; and capacity management analytics
Assist with the creation/maintenance of accurate personnel and client schedules
Involved in ad hoc projects as required (i.e. task forces, reporting, process improvement committees, training manuals, etc.)
To qualify for the role you must have
Bachelor's degree, or equivalent work experience
A minimum of 5-7 years of related work experience
Experience in a professional services firm desirable
Demonstrated project management skills
Adaptable to changing environments
Ability to lead/influence to create win-win outcomes
Strong communication and organizational skills
French language skills a plus
What working at EY offers
At EY, our Total Rewards package supports our commitment to creating a leading people culture
built on high-performance teaming
where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

About the company

A multinational professional services firm headquartered in London, United Kingdom. It is one of the "Big Four" audit firms and is the third largest professional services firm in the world by aggregated revenue in 2014.

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