- Entry level
- No Education
- Salary to negotiate
The CRM Manager will be responsible for managing the organisations CRM ensuring the company can make the most out of marketing opportunities it offers.
Duties of a CRM Manager include:
-Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
-Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
-Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
-Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
-Overseeing direct communications with customers through the CRM.
-Monitor and maximise customer lifetime value strategies ensuring maximum profitability.
-Ensuring the database is segmented effectively for targeted marketing activities.
-Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
-Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
Our ideal background of a CRM Manager:
-Extensive experience of direct and digital marketing ideally.
-Strong background in customer acquisition, re-engagement and retention strategies.
-Degree educated with a minimum of a 2.1 ideally from an IT or related degree.
-A Confident and articulate communicator capable of inspiring strong collaboration in an organisation.
About the company
Retail Detail is a retail recruitment, staffing and HR solutions agency based throughout Canada. The economy of the retail industry is growing as more young people desire to make their future careers within this field.
As new retail stores and companies are coming and growing, new recruits are needed and this is where we help through our services such as talent acquisition, outsourcing and training.