- Entry level
- No Education
- Salary to negotiate
Bachelor's degree or equivalent practical experience.
Experience as a Customer Success Manager, Account Manager, Solutions Consultant, or related role working with enterprise SaaS products.
Experience managing renewal conversations, renewing existing agreements and delivering customer success services.
Experience in the HR space.
Ability to evolve business and product strategy based on research, data, and industry trends.
Ability to adapt to a rapidly changing product and respond strategically to customer needs.
Excellent people and organizational management skills.
Excellent cross-functional project management, communication, and stakeholder management skills.
Excellent problem-solving, leadership, and analytical skills.
About the job
The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Hire is a recruiting application for G Suite customers that allows organizations to find, interview, evaluate, and engage the right talent. As the Partner and Customer Experience team, our mission is to make partners/customers/end-users more successful in hiring, while improving their experiences with our products and services. We facilitate engagement, educate our partners/customers about our products, provide continued support on usability and functionality, analyze feedback and trends, build and grow partner relationships, and grow our partners' business.
As a Customer Success Manager, you will be an advisor to mid-market and small to medium business (SMB) customers, helping them succeed with Google Hire and other user-centric enterprise apps and services. You will ensure they receive maximum value from our solution throughout their lifecycle. Additionally, you will engage new customer and trainings, driving adoption and retention and improving satisfaction.
In this role, you will sell/communicate new functionality and how, advocating for the needs of individual users and organizations. You will summarize insights for the organization. Additionally, you will help us improve and execute existing playbooks (e.g., Customer Success, Renewals) and help us understand the business needs of our customer organizations, communicating them to the rest of our Partner and Customer Experience team.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
Onboard new customer organizations and maintain effective relationships with these organizations.
Drive adoption and engagement of our solution within enterprise environments.
Understand and advocate for the needs of individual users and organizations that ladder up to greater processes.
Become a strategic partner that helps organizations mature by sharing insights from your personal experience and exposure to other organizations.
Expand engagements of existing customers with our products. Manage renewals of business agreements.
About the company
Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success.
We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate