Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Sarnia


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Customs Clearance Manager - Sarnia ON
Ref: req70998

Job Summary:
Responsible for the overall performance of the Customs, Brokerage product at station level while maintaining the highest level of industry standards and profitability for DHL Global Forwarding (Canada) Inc. Implementation of all CHB programs and procedures for all import departments. Ensure Key Performance Indicators are met and maintained at the highest level.
Principal Duties and Responsibilities:
Operational Duties:
Handle disputes and/or inquiries, whether customer or department generated, relating to customs matters
Ensure compliance with all government departments is maintained
Eliminate late accounting penalties that are non-chargeable to the customers
Recommend solutions to other DHL Global Forwarding (Canada) Inc departments for client complaints received relating to the customs product
Communicate as required with applicable parties to ensure service requirements are achieved
Maintain professional phone manner internally & externally
Maintain an open door philosophy for good communication with employees
Hold weekly Performance Dialogues with the team
Process, issue distribute and/or dispatch all required documentation to all applicable parties in a time frame consistent with service needs and company policy
Preparation of necessary documents to complete customs clearance process
Preparation and submission of necessary documents to complete refund/drawback claims for DHL Global Forwarding (Canada) Inc customers
Distribute workload within the department to enhance efficiency & productivity
Train new & existing staff
Handling of internal & external disputes
Delegate tasks as required
Ensure timely completion of entries within departments as per company guidelines
Advise staff of changes to company policies & goals
Monitor & take necessary corrective action on staff performance
Participate in hiring & termination of department staff
Preparation of yearly performance evaluations of department staff
Provide leadership & guidance to department staff
Conduct performance reviews
Other functions as required by the Director of Customs
Minimum Requirements (Education, experience and skills):
Minimum of 5 years in a supervisory position with direct reports
Experience in managing an office with multiple shifts for a 24/7 operation
Attainment of qualified person status of C.S.C.B.
Proficient decision making & leadership skills
Proficient verbal, written & organizational skills.
A post-secondary education or equivalent experience in the Customs Industry
Able to work effectively under time sensitive environment
Diligent attention to detail
Professional & courteous phone manner
Ability to solve logistical problems as necessary
Completion of C.I.F.F.A., IATA, and dangerous goods courses an asset
Proficient working knowledge of MS Word, Excel and Powerpoint.
Work Authorization
DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.
Facts and Figures

Division DGFF - DGF - Canada AMNO
Business Unit DHL Global Forwarding Canada
Location Sarnia
Job Type Warehousing, Package Handling & Distribution
Career Level Team Leaders & Managers
Responsible for 11-50
Reports to Customs Director
Target Hire Date 12/5/2018
Employment Type Permanent Full-Time
Contract Type
Working Hours 37.5 hours per week
Shift Requirement Day time only
Relocation Offered None
Travel Required Below 25%
Travel Extent None
Work Permit Required Yes

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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