- Entry level
- No Education
- Salary to negotiate
Director, Customer Engineering
Location: Markham, CA
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What you do at AMD changes everything
At AMD, we push the boundaries of what is possible. We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center.
Developing great technology takes more than talent: it takes amazing people who understand collaboration, respect, and who will go the “extra mile” to achieve unthinkable results. It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world. If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.
We are seeking a leader for our Radeon Technologies Group Customer Engineering (RTG CE) team. Based in Markham, Ontario, you will lead the North America arm of the Worldwide RTG Graphics CE team and be the conduit for the Taiwan and China teams to the North America based development organization. You will lead customer enablement activity across our graphics products, manage customer escalations and innovate how we support customers. This includes managing relationships with key customer contacts and driving closure of escalations by working with the extended organization, enhancing scalability, helping to build flows between development and our worldwide CE organization and driving learning back into development.
Education and credentials
Bachelor’s degree in a technology related field with at least 15 years of experience with at least 5 years in senior leadership roles. Must have leadership experience in a customer support role. System and graphics experience preferred.
Skills and Experience
Proven leadership in a customer support/engineering role supporting hardware and software
Track record of growing team skills/capability
Technical experience in software development and/or hardware
Prior experience with computer products such as Notebook or Desktop products preferred
Extensive customer facing experience and adept at handling difficult situations/circumstances
Skilled at working in global environment
Experience managing challenging cross-organization issues and successfully handling escalations
Demonstrated executive level communication skills
Passion for and experience in driving change and process improvement
Demonstrated success in issue analysis, looking for trends and driving data based organization change
Ability to collaborate and interact with Sales/Marketing/Engineering
Requisition Number: 50721
Country: Canada State: Ontario City: Markham
Job Function: Design
AMD welcomes and encourages applications from people with disabilities. Reasonable accommodations are available for applicants with disabilities during the recruitment process, unless undue hardship to AMD would result. Any applicant who requires accommodation should contact AskHR@amd.com
AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services.
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About the company
Our history is marked by a commitment to innovation that's truly useful to our customers — putting the real needs of people ahead of technical one-upmanship.
“Technology for technology's sake” is not the way we do business at AMD. AMD founder Jerry Sanders has always maintained, “customers should come first, at every stage of a company's activities.”
We believe that our more than four-decade company history bears that out.