- Entry level
- No Education
- Salary to negotiate
Who You Are…
You will be responsible for resource management and closely monitoring the levers that contribute towards Hootsuite’s Professional Services growth. You will work closely with company leaders in Customer Success, Revenue Operations, Sales, Product, Marketing, Community and Finance. You will drive adoption, revenue and CSAT for customers in our North and Latin America regions as well as Asia-Pacific.
You have 10+ years technology consulting and/or technology management experience, 5+ years direct project management experience and 2+ years SaaS technology deployment experience.
Ideally, you have a B.S. degree in Computer Science, Engineering, Business or equivalent, along with experience with other cloud-based and enterprise technologies, to include: application platforms, integration and messaging technologies, and data and development tools.
You have proven ability to manage long term, multi-million dollar engagements with multiple project tracks and teams and an ability to interact with clients of all levels and industry backgrounds, from the C-Level to IT individual contributor.
You Are Great At….
Understanding of project management processes and professional services methodologies
Managing and setting client expectations, client escalations and negotiating resolution
Senior Management presence and possessing a high degree of professional maturity
Managing senior stakeholders, while being able to deep dive, obtain relevant data and analyze effectively
Managing and mentoring diverse teams
Your Responsibilities Include...
Hiring, developing and managing a team of Launch Specialists, Engagement Managers and Team Leads to ensure projects are completed on time, within budget and with the highest consistent quality
Leading employee recruiting, training and development efforts as assigned so as to create the highest quality Professional Services organization in the industry
Serving as escalation point for your team’s clients to ensure high quality deliverables, solutions and client management on projects
Serving as a role model in project management to Engagement Managers, sharing best practices, implementing process and coaching on strategy, promoting proactive actions and creative problem solving activities
Maintaining and refining operations to fit the current business and plan for future growth. These programs include, but are not limited to, new hire training curriculums, new tools and template projects, internal Sales Force Dot Com (SFDC) reporting metrics, launch methodology and planning, case study development, Professional Services RFP repository, recognition programs, and operational analysis.
Providing the right management system, process framework, visibility, measurement, and analysis for leadership to make informed decisions and drive successful business outcomes for Professional Services. Developing the right set of processes, management reports and metrics to create transparency, influence proactive decision making and enable financial management
**Position location can be based in Vancouver OR Toronto***
Hootsuite is an inclusive employer. Every effort will be made to provide accommodations requested by candidates taking part in all aspects of the selection process.
About the company
Hootsuite is the most widely used social media management platform. Our battle-tested technology, extensive ecosystem, and social DNA help organizations create human connections at scale.