- Entry level
- No Education
- Salary to negotiate
We are currently recruiting for a professional and reliable Dispatcher to act as our company?s first point of contact for emergency and non-emergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.
To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.
Answer emergency and non-emergency calls and document important information.
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
Operate and manage a multi-line telephone console system.
Respond to queries related to products and deliveries.
Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
Prioritize and organize calls according to urgency.
Supervise the route and status of field units to prioritize their daily schedule.
Maintain and update call logs, call records and other important documentation.
High school diploma or equivalent qualification is required.
A minimum of 2 years? experience in a similar role.
Strong knowledge of emergency processes and procedures.
Excellent communication and interpersonal skills.
Proficient in MS Office with proven experience in data entry.
Ability to work well under pressure.
About the company
Retail Detail is a retail recruitment, staffing and HR solutions agency based throughout Canada. The economy of the retail industry is growing as more young people desire to make their future careers within this field.
As new retail stores and companies are coming and growing, new recruits are needed and this is where we help through our services such as talent acquisition, outsourcing and training.