- Entry level
- No Education
- Salary to negotiate
Field Service & Sales Representative – Job
Services team is hiring for a Field Service & Sales Representative.
This is a hybrid role and this person will work, both, as a Services
Technician and Services Business Developer. In this role, you will
perform duties associated with
the installation, testing,
diagnostics, repair and upgrades, and maintenance on electrical
distribution equipments and at the same time act as a business developer
to establish and maintain relationships with customers
This position reports directly into the Field Service Manager.
Major Responsibilities / Essential
Prospect, identify, and qualify potential
Develop and maintain business relationships
with customers to promote and support Schneider Electric Services and
products to meet annual growth target
Perform pre-site surveys, installation, testing
and commissioning, repairs, preventative maintenance and field
modification (upgrades) of company manufactured, as well as third party
manufactured equipment as assigned. Including but not limited to:
LV & MV
LV & MV
testing and commissioning
MV & HV
Protection and control
bank maintenance and testing
installation and repair
installation, maintenance and repair
Educate customers on the application
advantages of Schneider Electric products/solutions/services and how they
meet customer's needs.
Maintains a high level of customer
satisfaction through increased availability/access, customer
responsiveness, clean order process, tracking and expediting orders, and
following up on accounts as necessary.
Maintain post-sale relationship/follow up.
Cultivate, develop and maintain long-term customer relationships
Complete all administrative responsibilities
on all work activities including field service reports, expense reports,
preventative maintenance and startup data sheets and daily time card
Provide 24/7/365 telephone
support for customers.
Meet annual goals set forth by Management
(utilizations, work completions, Sales target etc.)
Comply with company’s safety procedures and
policies, ensure no hazardous incident takes place
Associate’s Degree in a technical field from an accredited school and/or equivalent experience in a technical field. Journeyman Red Seal Electrician Certificate or Electrical Engineering Technologist / Engineer
Five to Seven years
of field service repair, upgrade and customer service experience within the
Electrical Distribution service field
. Electro-mechanical or other electronics related equipment knowledge a strong asset.
3+ years as a ticketed Journeyman desired
. Experience working on utilities, mining & mineral, oil & gas sites is an asset. Experience in scouting for new business and developing new business relationships with customers is a must.
Computer literacy with standard business applications; Salesforce experience is an asset
Knowledge on quote and proposal creation process is an asset
Analytical and troubleshooting skills are a must
Strong business acumen, with great organizational, communication and presentation skills
Superior customer relations and interaction skills
Complete competence at utilizing test and diagnostic equipment such as multimeters, temperature probes, and other electronic test devices.
Characteristics include self-starter, team player, punctual, personal and professional integrity, trainable, problem solver, organized, professional appearance, flexible, customer oriented, and safety oriented.
Capable of reciting and displaying appropriate safety techniques and practices associated with job requirements
Ability to write business reports, correspondence, effectively present information and respond to customer questions.
Willingness to grow as an individual and part of a team
Good understanding of single phase and three-phase circuit theory; analog and digital electronic circuit theory
Must work well in team environment as well as independently
About the company
Schneider Electric SE is a European multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management. It is headquartered in Rueil-Malmaison, France and is also based at the World Trade Center of Grenoble.
Schneider Electric is the global specialist in energy management and automation.
Schneider Electric develops technologies and solutions to make energy safe, reliable, efficient, productive and green. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.