Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Montréal

Description

Summary :


As an IT Specialist , you will provide a variety of Information Technology (IT) customer support services essential to the effective performance of Veterans Administration Systems .


Responsibilities


Duties include but are not limited to:


Provide a variety of IT customer support services essential to the effective performance of IT systems.


Recommend new or revised operating procedures and controls to meet the operating requirements for system users.


Maintain and support systems configuration related to moves, adds and changes (MAC).


Planning and delivery of technical support services.


Ensure Desk tracking and asset information is accurate.


Document solutions to problems and recommends fundamental changes to system configurations to prevent recurrences.


Evaluate usage patterns and recommend methods for improving the functionality of the problem resolution knowledge base.


Provide methods and procedures for coordinating customer support activities to receive, respond to, and resolve customer issues.

  • access
  • ms project
  • programmer

About the company

Retail Detail is a retail recruitment, staffing and HR solutions agency based throughout Canada. The economy of the retail industry is growing as more young people desire to make their future careers within this field.
As new retail stores and companies are coming and growing, new recruits are needed and this is where we help through our services such as talent acquisition, outsourcing and training.