Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Toronto


Requisition ID: 66000

At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

If you’d like to learn more about the Digital Factory workspace, our Digital Banking career opportunities, Communities of Practice, and open source projects check out our microsite:

What does Design at Scotiareally mean?

We’re an incredibly talented team that works to design products that all people will love. Our skillsets and personalities are as diverse as our customers, but what keeps us together is a shared passion for our craft. As Designers, we commit to investing and re-investing, pushing ourselves to learn new skills, new perspectives, and new technologies.

We design for all people, and we’re vigilant about our ability to empathize and embody alternate experiences and realities. We seek out people vastly different to ourselves, push for progress, and strive to expand our understanding of who we design for. We do this over the long term through ethnographic study and foresight research, but empathy is incorporated into day-to-day workflows too. The needs and preferences of our customers lead our design, so we make sure to bring them into our Customer Usability Lab to test our products so we can get real-time feedback on what we’re building.

Who would I be working with and what are they like?

We’re scientists, artists, communicators, and problem solvers who are on a mission to improve the human experience. We apply observation, empathy, analysis, creativity, and strategic thinking to solve problems for our customers and our business. We have a bi-weekly get together featuring guest speakers from across the industry to bring our community closer together and inspire us to create. We’re a group of high performers focused on designing accessible, inclusive experiences that empower all of our customers to take charge of their financial wellbeing.

Sound interesting, but how do I fit in?

It’s a luxury to have experts from various practices, and we have them all in-house! We work closely with our counterparts in México, Colombia, Chile, and Perú to design innovative solutions that all of our customers will love.

Some of the key areas we recruit for are…

Design Strategy: You’ll drive human-centered research to create a deep understanding of customer needs and motivations to inform our current and long-term business opportunities. Design Systems: You’re not responsible for a deliverable, but a set of deliverables. It will evolve constantly with the product, the tools, and the new technologies.

Accessibility: You’ll champion inclusive design and accessibility across Digital Banking to envision and design accessible digital experiences and interactions for our customers.

Content: You’ll create useful, usable content to inform and engage both internal and external customers.

UX & UI: You'll get to research, accessibility, and interaction design as well as your intuitive design sense and love for delightful influence design aesthetic, leveraging rigorous design research and usability principles as well as your intuitive design sense.

Visual Design: You’ll work onvisual design esthetic for digital products created by product teams located across the globe, leveraging rigorous design research, accessibility,andinteraction design as well as your intuitive design sense and love for delightful experiences.

Service Design: You see what’s hidden in plain sight by mapping end-to-end services and processes from the perspective of the customer, and unearthing how they can be reimagined to better serve customers digitally and beyond.

UX Research: You’ll conduct research using a variety of methods to verify mental models, validate concepts, and support the ongoing development and improvement of digital products.

What’s in it for me?

- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to create beautiful customer experiences
- You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
- Dress codes don't apply here, being comfortable does!
- Free shuttle service to and from Union Station, which means more money in your pocket
- Onsite subsidized cafeteria with a chef, so you can snack all day, every day
- Onsite fitness center, so you can feel your best
- Access to thousands of online and in-person courses so you can brush up on skills, or learn new ones
- Clear career mapping and progression. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole
- A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more!


“This is for ongoing opportunities and not for an active or specific position. As such, you may not hear back from us immediately. In addition, this is a general overview of the Digital Design Community of Practice; therefore actual roles, in reality, will vary in their seniority and specific skill sets needed.”

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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About the company

Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and Asia-Pacific. We are dedicated to helping our 23 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With a team of more than 88,000 employees and assets of $896 billion (as at July 31, 2016).

Scotiabank es el banco internacional de Canadá y un destacado proveedor de servicios financieros en Norteamérica, América Latina, el Caribe y Centroamérica, y Asia-Pacífico. Estamos comprometidos en ayudar a mejorar la situación de nuestros 23 millones de clientes a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, y banca privada, corporativa y de inversión, y mercados de capital. Con un equipo de más de 88,000 empleados y con $ 896,000 millones en activos (al 31 de julio de 2016).

La Banque Scotia est la banque internationale du Canada et un leader parmi les fournisseurs de services financiers en Amérique du Nord, en Amérique latine, dans les Antilles, en Amérique centrale et en Asie-Pacifique. Elle s’est donné pour mission d’aider ses 23 millions de clients à améliorer leur situation au moyen de conseils et d’une vaste gamme de produits et de services, dont des services bancaires aux particuliers, aux entreprises et aux sociétés, des services bancaires privés, d’investissement et de gestion de patrimoine ainsi que des services liés aux marchés des capitaux. Au 31 juillet 2016, l’effectif de la Banque Scotia s’élevait à plus de 88 000 employés et son actif à 896 milliards de dollars.